[$2000] Android - Chat - Unable to enter password for protected Pdf file

[kbecciv]

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Action Performed:

1. Go to https://staging.new.expensify.com/
2. Log in
3. Upload one Pdf protected file twice
4. Open in view mode but don't enter password
5. Press forward and back arrows several times
6. Press enter password

Expected Result:

User can enter a password or return to viewing files in the chat.

Actual Result:

View mode closed and you need to restart the App to open PDF protected files.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android / native
• Android / Chrome
• iOS / native
• iOS / Safari
• MacOS / Chrome / Safari
• MacOS / Desktop

Version Number: 1.3.8.4

Reproducible in staging?: Yes

Reproducible in production?: Yes

If this was caught during regression testing, add the test name, ID and link from TestRail:

Email or phone of affected tester (no customers):

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

Bug6035427_Screen_Recording_20230428_181352_New_Expensify.mp4

Expensify/Expensify Issue URL:

Issue reported by: Applause - Internal Team

Slack conversation:

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~0144c971f1de5f8a16
• Upwork Job ID: 1655709835480170496
• Last Price Increase: 2023-05-22

[MelvinBot]

Triggered auto assignment to @MitchExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[MelvinBot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[MitchExpensify]

I am unable to reproduce this using the steps in OP

[MitchExpensify]

Still needs reproduction, @kbecciv can you reproduce still?

[kbecciv]

Hello @MitchExpensify Checking with team, will update you shortly.

[MitchExpensify]

Thank you!

[kbecciv]

@MitchExpensify Able to reproduced in SG21/13 using build 1.3.11.2 when opened first uploaded PDF file, please attached the video.

Screen_Recording_20230508_184414_New.Expensify.mp4

[MitchExpensify]

Thank you!

[MitchExpensify]

Looking to see if this is a dupe turned up:

#16694
#15896

Both are related to password protected PDFs but not the same issue exactly.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~0144c971f1de5f8a16

[melvin-bot]

Current assignee @MitchExpensify is eligible for the External assigner, not assigning anyone new.

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @parasharrajat (External)

[melvin-bot]

Triggered auto assignment to @flodnv (External), see https://stackoverflow.com/c/expensify/questions/7972 for more details.

[flodnv]

So @MitchExpensify :

1. Did you reproduce?
2. Did you ask the other people involved if they are related?

[parasharrajat]

It might be related to specific devices as only Android is affected (as per the OP). Samsung devices always have strange bugs.

• Did we check other platforms?

[MitchExpensify]

@flodnv I cannot reproduce and I think its to do with using BrowserStack so thats why I asked if it was still reproducible here.

I didn't ask in those issues if they are related because it seemed to me like they were not.

[flodnv]

Why do you think it has to do with BrowserStack?

@kbecciv did you test on a real device? Can you reproduce on a device that is Android, but not Samsung?

[kbecciv]

Hello @flodnv! Yes, I can ask QA team to test with different devices, will update you shortly with results.

[MitchExpensify]

Why do you think it has to do with BrowserStack?

Uploading a password protected PDF via BrowserStack felt janky. So I figured it was safer to get someone with a physical device to double check reproduction.

Thanks for seeing if others can reproduce @kbecciv !

[kbecciv]

Issue is not reproductible on Redmi Note 9/Android 11

Screenrecorder-KI.1.mp4

[melvin-bot]

@flodnv @parasharrajat @MitchExpensify this issue was created 2 weeks ago. Are we close to approving a proposal? If not, what's blocking us from getting this issue assigned? Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[MitchExpensify]

Ok given this seems to be specific to Samsung, and not reproducible on other Android devices I'm not sure what to do next. Looking for a bug zero buddy check on this one, curious for your thoughts @mallenexpensify 👁️

[parasharrajat]

https://www.counterpointresearch.com/global-smartphone-share/ Given that Samsung is used by millions of people, we should solve this.

[flodnv]

I tend to agree, however it sounds like we can only reproduce on a physical samsung device...?

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[parasharrajat]

however it sounds like we can only reproduce on a physical samsung device...

Normally app is used on real devices.

What is the next step here @MitchExpensify?

[MitchExpensify]

I'll test again now trying to use the same device via browserstack..

[MitchExpensify]

@MitchExpensify Able to reproduced in SG21/13 using build 1.3.11.2 when opened first uploaded PDF file, please attached the video.

Browserstack doesn't have an option to use the same device @kbecciv used..

I'll try some other Samsungs that are available 👁️

[MitchExpensify]

I cannot reproduce on Galaxy S21 11, I am not sure what else to try at this point. Any thoughts on this @mallenexpensify ?

[flodnv]

@MitchExpensify can you bring this to Slack?

[MitchExpensify]

Yes!

[melvin-bot]

@flodnv @parasharrajat @MitchExpensify this issue is now 3 weeks old. There is one more week left before this issue breaks WAQ and will need to go internal. What needs to happen to get a PR in review this week? Please create a thread in #expensify-open-source to discuss. Thanks!

[parasharrajat]

@MitchExpensify can you please increase the price here? We haven't received any proposals yet.

[flodnv]

Bumped the internal discussion here: https://expensify.slack.com/archives/C03TQ48KC/p1684769168199199

[melvin-bot]

Upwork job price has been updated to $2000

[flodnv]

@kbecciv do you have any other samsung device to test, ideally one of these #18151 (comment) ?

[kbecciv]

@flodnv Sorry, I don't have other Samsung device.

[MitchExpensify]

Closing based on internal discussion https://expensify.slack.com/archives/C01SKUP7QR0/p1684418768822779

[flodnv]

@MitchExpensify I think a summary is in order

Basically, because no one can reproduce this, then we can't fix it.