reply multiple action and csat trigger

app/builders/csat_surveys/response_builder.rb

@@ -18,12 +18,27 @@ def perform
   def process_csat_response(conversation, rating, feedback_message)
     csat_survey_response = message.csat_survey_response || CsatSurveyResponse.new(
       message_id: message.id, account_id: message.account_id, conversation_id: message.conversation_id,
-      contact_id: conversation.contact_id, assigned_agent: conversation.assignee,
-      csat_template_id: message.csat_template_question&.csat_template_id, csat_template_question_id: message.csat_template_question&.id
+      contact_id: conversation.contact_id, assigned_agent: conversation.assignee
     )
+
+    update_message_content_attributes
+    csat_survey_response.csat_template_id = csat_template_question.csat_template_id
+    csat_survey_response.csat_template_question_id = csat_template_question.id
     csat_survey_response.rating = rating
     csat_survey_response.feedback_message = feedback_message
     csat_survey_response.save!
     csat_survey_response
   end
+
+  def csat_template_question
+    @csat_template_question ||= (message.csat_template_question || CsatTemplateQuestion.load_by_content(message.content))
+  end
+
+  def update_message_content_attributes
+    return unless (attrs = message.content_attributes.dig(:submitted_values)).present?
+
+    attrs['csat_template_question_id'] = csat_template_question&.id
+    message.content_attributes['submitted_values'] = attrs
+    message.save
+  end
 end

app/controllers/api/v1/accounts/conversations/reply_action_controller.rb

@@ -0,0 +1,38 @@
+class Api::V1::Accounts::Conversations::ReplyActionController < Api::V1::Accounts::Conversations::BaseController
+  # def show
+  #   render json: { action_type: 'default' } and return unless Redis::Alfred.exists?(action_redis_key)
+
+  #   action_type = Redis::Alfred.get(action_redis_key)
+  #   render json: { action_type: action_type }
+  # end
+
+  def show
+    puts ' ---------------- default action show -------------'
+    render json: { action_type: 'default_reply_action'}
+  end
+
+  # def update
+  #   # Redis::Alfred.set(action_redis_key, action_type_params)
+  #   puts ' ---------------- default action updated -------------'
+  #   head :ok
+  # end
+
+  # def destroy
+  #   Redis::Alfred.delete(action_redis_key)
+  #   head :ok
+  # end
+
+  # private
+
+  # def action_redis_key
+  #   format(Redis::Alfred::CONVERSATION_DRAFT_MESSAGE, conversation_id: conversation_id, account_id: current_account.id)
+  # end
+
+  # def conversation_id
+  #   params[:conversation_id]
+  # end
+
+  # def action_type_params
+  #   params.dig(:reply_action, :type) || ''
+  # end
+end

app/controllers/api/v1/accounts/csat_templates_controller.rb

@@ -23,6 +23,14 @@ def update
     # rubocop:enable Rails/SkipsModelValidations
   end
 
+  def update_csat_trigger
+    render json: { status: Current.account.update(csat_trigger: params[:csat_trigger]) }
+  end
+
+  def csat_trigger
+    render json: { csat_trigger: Current.account.csat_trigger }
+  end
+
   def destroy
     @template.destroy
     render json: { success: @template.destroyed? }
@@ -33,7 +41,7 @@ def setting_status
   end
 
   def toggle_setting
-    Current.account.update(csat_template_enabled: params[:status])
+    render json: { success: true }
   end
 
   def inboxes

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -124,7 +124,7 @@ def update_channel_feature_flags
   def inbox_attributes
     [:name, :avatar, :greeting_enabled, :greeting_message, :enable_email_collect, :csat_survey_enabled,
      :enable_auto_assignment, :working_hours_enabled, :out_of_office_message, :timezone, :allow_messages_after_resolved,
-     :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name]
+     :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name, :default_reply_action]
   end
 
   def permitted_params(channel_attributes = [])

app/javascript/dashboard/api/csatTemplates.js

@@ -34,6 +34,16 @@ class CsatTemplatesAPI extends ApiClient {
     return axios.get(`${this.url}/setting_status`);
   }
 
+  getCsatTrigger() {
+    return axios.get(`${this.url}/csat_trigger`);
+  }
+
+  updateCsatTrigger(csat_trigger) {
+    return axios.patch(`${this.url}/update_csat_trigger`, {
+      csat_trigger: csat_trigger
+    });
+  }
+
   toggleSetting(status) {
     return axios.patch(`${this.url}/toggle_setting`, {
       status: status,

app/javascript/dashboard/api/inbox/message.js

@@ -12,6 +12,7 @@ export const buildCreatePayload = ({
   bccEmails = '',
   toEmails = '',
   templateParams,
+  contentType,
 }) => {
   let payload;
   if (files && files.length !== 0) {
@@ -33,6 +34,9 @@ export const buildCreatePayload = ({
     if (contentAttributes) {
       payload.append('content_attributes', JSON.stringify(contentAttributes));
     }
+    if (contentType) {
+      payload.append('content_type', contentType);
+    }
   } else {
     payload = {
       content: message,
@@ -44,7 +48,12 @@ export const buildCreatePayload = ({
       to_emails: toEmails,
       template_params: templateParams,
     };
+
+    if (contentType) {
+      payload.content_type = contentType;
+    }
   }
+
   return payload;
 };
 
@@ -64,6 +73,7 @@ class MessageApi extends ApiClient {
     bccEmails = '',
     toEmails = '',
     templateParams,
+    contentType,
   }) {
     return axios({
       method: 'post',
@@ -78,6 +88,7 @@ class MessageApi extends ApiClient {
         bccEmails,
         toEmails,
         templateParams,
+        contentType,
       }),
     });
   }

app/javascript/dashboard/api/inbox/reply_action.js

@@ -0,0 +1,25 @@
+/* eslint no-console: 0 */
+/* global axios */
+import ApiClient from '../ApiClient';
+
+class ReplyActionApi extends ApiClient {
+  constructor() {
+    super('conversations', { accountScoped: true });
+  }
+
+  get(conversationId) {
+    return axios.get(`${this.url}/${conversationId}/reply_action`);
+  }
+
+  update({ conversationId, message }) {
+    return axios.put(`${this.url}/${conversationId}/reply_action`, {
+      message,
+    });
+  }
+
+  delete(conversationId) {
+    return axios.delete(`${this.url}/${conversationId}/reply_action`);
+  }
+}
+
+export default new ReplyActionApi();

app/javascript/dashboard/api/specs/inbox/reply_action.js

@@ -0,0 +1,45 @@
+import replyActionApi from '../../inbox/conversation';
+import ApiClient from '../../ApiClient';
+import describeWithAPIMock from '../apiSpecHelper';
+
+describe('#ReplyActionApi', () => {
+  it('creates correct instance', () => {
+    expect(replyActionApi).toBeInstanceOf(ApiClient);
+    expect(replyActionApi).toHaveProperty('get');
+    expect(replyActionApi).toHaveProperty('update');
+    expect(replyActionApi).toHaveProperty('delete');
+  });
+
+  describeWithAPIMock('API calls', context => {
+    it('#get', () => {
+      replyActionApi.get({
+        conversationId: 2,
+      });
+      expect(context.axiosMock.get).toHaveBeenCalledWith(
+        `/api/v1/conversations/2/reply_action`
+      );
+    });
+
+    it('#update', () => {
+      replyActionApi.update({
+        conversationId: 45,
+        message: 'Hello',
+      });
+      expect(context.axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/conversations/45/reply_action',
+        {
+          message: 'Hello',
+        }
+      );
+    });
+
+    it('#delete', () => {
+      replyActionApi.delete({
+        conversationId: 12,
+      });
+      expect(context.axiosMock.delete).toHaveBeenCalledWith(
+        `/api/v1/conversations/12/reply_action`
+      );
+    });
+  });
+});

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -111,6 +111,14 @@
       </transition>
     </div>
     <div class="right-wrap">
+      <reply-to-multiple-action 
+        :inbox="inbox"
+        :conversation-id="conversationId"
+        :is-disabled="isSendDisabled"
+        :message="message"
+        :on-send="onSend"
+        :on-send-as-survey="onSendAsSurvey"
+      />
       <woot-button
         size="small"
         :class-names="buttonClass"
@@ -139,10 +147,11 @@ import VideoCallButton from '../VideoCallButton.vue';
 import AIAssistanceButton from '../AIAssistanceButton.vue';
 import { REPLY_EDITOR_MODES } from './constants';
 import { mapGetters } from 'vuex';
+import ReplyToMultipleAction from './ReplyToMultipleAction.vue';
 
 export default {
   name: 'ReplyBottomPanel',
-  components: { FileUpload, VideoCallButton, AIAssistanceButton },
+  components: { FileUpload, VideoCallButton, AIAssistanceButton, ReplyToMultipleAction },
   mixins: [eventListenerMixins, uiSettingsMixin, inboxMixin],
   props: {
     mode: {
@@ -153,6 +162,10 @@ export default {
       type: Function,
       default: () => {},
     },
+    onSendAsSurvey: {
+      type: Function,
+      default: () => {},
+    },
     sendButtonText: {
       type: String,
       default: '',