WIP: Dasharo cooperation models

docs/kb/dasharo-cooperation-models.md

@@ -0,0 +1,72 @@
+# Dasharo Cooperation Models
+
+
+This document aims to provide a detailed overview of the various cooperation
+models offered by 3mdeb in relation to Dasharo products family. It outlines the
+different packages and services available to both individual users and business
+clients, offering insights into how Dasharo tailors its firmware solutions to
+meet diverse needs.
+
+_**Disclaimer:** This document is intended for informational purposes only and
+is not legally binding. The descriptions and definitions provided herein serve
+as a general overview of the cooperation models and relationship types within
+Dasharo as facilitated by 3mdeb. For detailed and precise contractual terms,
+interested parties are strongly advised to consult the official [Terms of
+Service](https://www.dasharo.com/pages/terms/) or directly [contact
+3mdeb](https://www.dasharo.com/pages/terms/). This will ensure a comprehensive
+understanding of the legal obligations, rights, and responsibilities associated
+with the use of Dasharo products and services._
+
+## Dasharo Relationship Types
+
+Dasharo engages with a diverse client base through distinct relationship
+models, which are classified primarily as individual or business. This
+classification is crucial for ensuring that the services and support provided
+are aligned with the usage and needs of each client category.
+
+### Individual Relations
+
+Individual users of Dasharo are those who engage with the product for personal
+use. The criteria for classification as an individual user are:
+
+1. **Personal Use Only:** The usage of Dasharo firmware is strictly for
+   personal, non-commercial activities. This includes the installation and use
+of the firmware on personal devices without any direct financial gain or
+business activities derived from its utilization.
+1. **Device Limit:** The individual user is permitted to use the Dasharo
+   firmware on a maximum of five devices within the same market segment, such
+as network appliances, laptops, desktops, workstation or servers.
+
+Failure to meet these criteria automatically reclassifies a user into the
+business category, necessitating adherence to the corresponding business terms
+and conditions.
+
+### Business Relations
+
+Clients who fall outside the individual criteria are categorized as business
+users. This includes:
+
+1. **Commercial Use:** Any use of Dasharo firmware that involves commercial
+   activities, such as integrating the firmware into products or services that
+are subsequently sold to third parties, qualifies as commercial use.
+1. **Exceeding Device Limit:** Using Dasharo firmware on more than five devices
+   in the same market segment, regardless of the intent, transitions the user
+to a business relationship status.
+1. **Corporate Entities:** Any organization, corporation, or business entity
+   that utilizes Dasharo firmware as part of its operational infrastructure is
+recognized as a business client. This classification is independent of the
+number of devices used.
+
+Business clients are required to engage with Dasharo through more structured
+agreements such described further in this document.
+
+### Customer Classification Table
+
+| Criterion             | Individual Customer                                 | Business Customer                                    |
+|-----------------------|-----------------------------------------------------|------------------------------------------------------|
+| **Purpose of Use**    | Personal                                            | Commercial                                           |
+| **Number of Devices** | Up to 5 devices within the same market segment      | More than 5 devices or across multiple market segments |
+| **Cooperation Models**| Dasharo Community Support (for personal use)       | Dasharo Community Support (for busines use), Dasharo Support Package (DSP), Dasharo Enterprise Edition (DEE) |
+| **Contractual Terms** | Subject to standard [Terms of Service](https://www.dasharo.com/pages/terms/)                | Requires custom agreements based on specific business needs |
+
+

mkdocs.yml

@@ -359,6 +359,7 @@ nav:
       - 'Documentation': dasharo-tools-suite/documentation.md
   - 'Knowledge base':
       - 'Glossary': glossary.md
+      - 'Dasharo Cooperation Models': kb/dasharo-cooperation-models.md
       - 'Dasharo menu documentation':
           - 'Overview': dasharo-menu-docs/overview.md
           - 'Boot Maintenance Manager': dasharo-menu-docs/boot-maintenance-mgr.md