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| {% set pageName = "Overview" %} | ||
| {% set seoPageDescription = "Service assessments and discovery peer reviews and how to book one in the Department for | ||
| Education."%} | ||
| {% set pageDescription = "Service assessments and discovery peer reviews and how to book one"%} | ||
| {% set pageDescription = "Service assessments, peer reviews and how to book one"%} | ||
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| {% block content %} | ||
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| {% markdown %} | ||
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| In DfE all services need to have a service assessment. Getting assessed is a condition of your Cabinet Office | ||
| spend approval. | ||
| Across government, digital and technology services must be assessed against the Service Standard at the end of each phase. Getting assessed is a condition of Cabinet Office spend approval. | ||
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| This includes: | ||
| Service assessments happen at the end of alpha, private beta, and public beta phases. They are compulsory for transactional services and recommended for non-transactional services. | ||
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| - transactional | ||
| - non-transactional, and | ||
| - information services | ||
| If you're in the discovery phase, you should have a <a ref="/service-assessments/discovery-peer-review">peer review</a>. | ||
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| Service assessments happen at the end of alpha, private beta and public beta phases. If you're in the discovery phase, | ||
| you should have a [peer review](/service-assessments/discovery-peer-review). | ||
| A service is transactional if it allows users to either: | ||
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| A service may be assessed by a panel of people from across government or within DfE. | ||
| - exchange information, money, permission, goods, or services | ||
| - submit personal information that results in a change to a government record | ||
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| A service is assessed by a panel of trained assessors from either DfE, or across government. The assessment will be the same, no matter which panel is reviewing it. | ||
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| ## Cross-government panel service assessment | ||
| ## DfE panel service assessment | ||
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| You need a cross-government panel assessment if your service or product is: | ||
| You need a DfE panel service assessment if your service or product: | ||
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| - a transactional service with over 100,000 transactions per year, or | ||
| - users are from more than one public sector organisation | ||
| - has less than 100,000 transactions per year (actual or planned) | ||
| - is non-transactional | ||
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| The Service Assessment Plus team will work with CDDO (Central Digital and Data Office) to arrange the panel of cross-government assessors. | ||
| Book a DfE panel service assessment using the <a ref="https://service-assessments.education.gov.uk/book">Service assessment service</a>. | ||
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| ## Cross-government panel service assessment | ||
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| Book a cross-government service assessment by using the <a href="https://service-assessments.education.gov.uk/book">Service assessment service</a>. | ||
| You need a cross-government panel service assessment if your service or product has: | ||
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| - over 100,000 transactions per year (actual or planned) | ||
| - users are from more than one public sector organisation | ||
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| ## DfE panel service assessment | ||
| The Service Assessment Plus team will work with Central Digital and Data Office (CDDO) to arrange the panel of cross-government assessors. | ||
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| You need a DfE panel assessment if your service or product is: | ||
| Book a cross-government service assessment using the <a ref="https://service-assessments.education.gov.uk/book">Service assessment service</a>. | ||
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| - transactional and will have less than 100,000 transactions per year | ||
| - non-transactional, or | ||
| - an information service | ||
| ## Peer reviews | ||
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| Book a DfE panel service assessment using the <a href="https://service-assessments.education.gov.uk/book">Service assessment service</a>. | ||
| Peer reviews are a less formal version of a service assessment. A report is produced, which will share feedback and recommendations. It is not an assessment and will not be RAG rated. | ||
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| ## Discovery peer reviews | ||
| Peer reviews are always arranged with a DfE panel. | ||
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| You need a peer review if you're in the discovery phase. | ||
| ### Discovery peer reviews | ||
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| The outcome will be a report sharing what the team has done well and what they need to improve. You will no longer get a RAG rating. | ||
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| Book a discovery peer review using the <a href="https://service-assessments.education.gov.uk/book">Service assessment service</a>. | ||
| You need a peer review at the end of the discovery phase to provide assurance that it is reasonable to move to alpha. | ||
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| ## Mid or end of phase peer reviews | ||
| Book a discovery peer review using the <a ref="https://service-assessments.education.gov.uk/book">Service assessment service</a>. | ||
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| If you would like a mid-phase alpha or beta peer review, you can arrange this yourself within your team or ask other DDT colleagues to review your work. They do not need to be assessors. | ||
| ### Other peer reviews | ||
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| Mid-phase peer reviews can be a useful way to get feedback and recommendations as you prepare for a service assessment. | ||
| Peer reviews can also be arranged mid-way through alpha, private-beta, or public-beta phases. They provide assurance that the team is doing the right thing and are working towards the <a ref="https://apply-the-service-standard.education.gov.uk/">Service Standard</a>. They can also help to prepare a team for an end-of-phase service assessment. | ||
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| End of phase peer reviews are now service assessments. | ||
| Mid-phase peer reviews are not compulsory. They may be requested by a service team, recommended as part of the Cabinet Office spend controls process, or by a service assessment panel. | ||
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| If you would like to request a mid-phase peer review, please contact the Service Assessment Plus team at [[email protected]](mailto:[email protected]). | ||
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| The Service Assessment Plus team will prioritise service assessments over mid-phase peer reviews when recruiting assessor panels. | ||
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| ## Support | ||
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| Email the Service Assessment Plus team at [[email protected]](mailto:[email protected]) if you have any questions about service assessments or peer reviews. | ||
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| ### How to run a mid-phase alpha or beta peer review | ||
| <ol class="govuk-list govuk-list--number"> | ||
| <li>Gather a panel of peer reviewers from relevant disciplines.</li> | ||
| <li>Create a copy of a <a href="https://educationgovuk.sharepoint.com/:w:/r/sites/ServiceAssessments2/Shared%20Documents/General/Assessment%20Checklists%20%26%20Report%20Templates/Alpha%20to%20Beta/Alpha_to_Beta_updated_standard_post%20June%202019/Alpha_Beta_MidPhase_PeerReview.docx?d=wc50fbd916275430e8649f106bdefd4d9&csf=1&web=1&e=Whca0Q">mid-phase peer review report template</a>.</li> | ||
| <li>Email a copy of the report to the <a href="mailto:[email protected]">Service Assessment Plus team</a>. They will share the report with assessors when you have an end-of-phase assessment as evidence of self-assurance within the team.</li> | ||
| </ol> | ||
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| {% endmarkdown %} | ||
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