added teams content from step by step

app/views/index.html

@@ -3,7 +3,7 @@
 {% set selectedNav = "Service Standard" %}
 {% set pageName = "Homepage" %}
 {% set seoPageName = "Homepage" %}
-{% set pageDescription = "Guidance and information for how to apply the Government Service Standard to design and build
+{% set pageDescription = "Guidance and information for how to apply the GOV.UK Service Standard to design and build
 accessible, usable and understandable services in the Department for Education."%}
 {% set selectedNav = "Service Standard" %}
 

app/views/service-assessments/actioning-recommendations.html

@@ -2,17 +2,140 @@
 
 {% set selectedNav = "Service assessments" %}
 {% set pageName = "Actioning recommendations" %}
-{% set pageDescription = "TK"%}
+{% set pageDescription = "How to action recommendations in a peer review or service assessment report"%}
 
 
 
 {% block content %}
 
 {% markdown %}
 
+## Manage actions in a peer review report
 
-TK
+The peer review report will contain observations and recommendations from the panel. The panel will support the team with any recommendations made. 
 
+The report will also contain a RAG (red, amber, green) rating as part of the outcome. 
+
+
+
+### If a peer review gets a red rating
+
+Depending on the concerns or recommendations, the team could: 
+
+- consider stopping the discovery, if in the discovery phase
+
+- consider pausing work while the team address any actions or recommendations, if in the alpha or beta phase
+
+- escalate issues or problems to their senior responsible officer or senior leadership team 
+
+- contact the lead assessor or relevant head of profession for support to plan next steps 
+
+
+
+### If a peer review gets an amber rating 
+
+Depending on the concerns or recommendations, the team could: 
+
+- revisit the problem the work is aiming to understand, if in discovery
+
+- contact the lead assessor or relevant head of profession for support 
+
+- plan how to demonstrate actioning recommendations at an alpha or beta assessment. [Apply the Service Standard in DfE](/) can help with this 
+
+
+
+### If a peer review gets a green rating
+
+The team is on the right track. Follow the [Service Standard](/) and think about the next phase of delivery. 
+
+## Manage actions in a service assessment report
+
+
+
+Actions in a service assessment report are things the team must do to help the service meet the [Service Standard](https://apply-the-service-standard.education.gov.uk/service-standard). 
+
+
+
+If your assessment report contains amber or red-rated standards, there will also be a list of actions for the team.  
+
+
+
+The assessor panel and heads of profession in DfE will support teams to complete any actions. 
+
+
+
+### If a standard is rated red
+
+
+
+If your service has any red-rated standards, you’ll need to book a reassessment. 
+
+
+
+You should: 
+
+
+
+- complete any actions before moving forward 
+
+- review the actions as a team 
+
+- go back to the assessor panel with any specific questions 
+
+- prioritise actions in sprint planning 
+
+- book a reassessment 
+
+- demonstrate, with support of the panel and heads of profession, how you've met the standard 
+
+
+
+At reassessment, the assessors will listen to the team talk through the actions they’ve resolved. 
+
+
+
+You'll then get a new report with outcomes for standards that have been reassessed. 
+
+
+
+### If a standard is rated amber
+
+
+
+If your service has any amber-rated standards, you can continue to the next phase but will need to resolve any actions within 3 months.
+
+
+
+You should: 
+
+
+
+- review the actions as a team 
+
+- build actions into sprint planning 
+
+- involve heads of profession or profession leads to address actions 
+
+- book your next assessment 
+
+- demonstrate how you’ve resolved the actions before your next assessment 
+
+
+
+If you have amber actions that you're unable to resolve before your next assessment, work with the assessors, heads of profession, or profession leads to demonstrate how you'll either mitigate the action or resolve it in the future.  
+
+
+
+For example, an amber rating for an issue that you know you cannot resolve by your next assessment, but will add to your roadmap, ready for the next iteration. 
+
+ ### If a standard is rated green
+
+There will be no actions for the team to take.  The team is on the right track.
+
+
+## If the team want to challenge the report 
+
+Email the service assessment plus team at [[email protected]](mailto:[email protected]) to arrange next steps. They'll set up a meeting with the panel so that you can talk through the report. 
 
 {% endmarkdown %}
 

app/views/service-assessments/alpha-beta-peer-review.html

@@ -1,8 +1,8 @@
 {% extends "layouts/content-with-sidenav.html" %}
 
 {% set selectedNav = "Service assessments" %}
-{% set pageName = "Assessments" %}
-{% set pageDescription = "TK"%}
+{% set pageName = "Alpha and beta peer reviews" %}
+{% set pageDescription = "Why have an alpha or beta peer review and how they can add value to your service or product"%}
 
 
 
@@ -11,7 +11,137 @@
 {% markdown %}
 
 
-TK
+An alpha or beta peer review is an informal review of a team’s work. They're a way to get feedback and recommendations at either the middle or towards the end of a phase. 
+
+
+Unlike a service assessment, a peer review will not result in the team stopping work based on the recommendations. 
+
+
+
+If you'd like a more light touch review, or something less formal, you could organise a [design crit](/service-assurance/design-crits). 
+
+
+
+[Book an alpha or beta peer review](/book). 
+
+
+
+## Why have one 
+
+
+
+Peer reviews are not a mandated requirement from [CDDO (Central Digital and Data Office)](https://www.gov.uk/government/organisations/central-digital-and-data-office/about). They’re a chance to get feedback and advice from DfE colleagues. 
+
+
+
+Peer reviews use the [Service Standard](https://apply-the-service-standard.education.gov.uk/service-standard) as a guide to provide recommendations.
+
+They can help you understand if there's anything you need to change or improve in a service before you move to the next phase. 
+
+
+
+You can also use them as a measure against the [Service Standard](https://apply-the-service-standard.education.gov.uk/service-standard) before you have a service assessment. If you're doing this, it's a good idea to arrange your peer review in the middle of the phase you're in. 
+
+
+
+## When to book an alpha or beta peer review 
+
+
+
+You should arrange a peer review 5 to 6 weeks in advance, so that volunteers are more likely to have time to be on the panel. 
+
+
+
+## Outcome of an alpha or beta peer review 
+
+
+
+You’ll have a conversation with the panel about how the service is currently meeting [the Service Standard](https://apply-the-service-standard.education.gov.uk/service-standard). 
+
+
+
+You’ll also receive a more detailed report within 7 working days. This will include what the team has done well and recommendations. 
+
+
+
+## What to prepare for an alpha or beta peer review 
+
+
+
+Think about the best way to tell the story and show the work of the phase the team is in. This could be a mixture of Lucid boards, docs, and sketches. 
+
+
+
+You can create a slide deck but remember to show the actual work done to build the service, rather than lots of pre-prepared slides. Use slides to set the context, for example, but keep the deck to a minimum. 
+
+
+
+Review the practical tips by phase in [Apply the Service Standard in DfE](https://apply-the-service-standard.education.gov.uk/) to help you prepare.  
+
+
+
+## What to expect during an alpha or beta peer review 
+
+
+
+### One to 2 days before 
+
+
+
+The team will have a call with the panel. 
+
+
+
+If the panel has been to the service’s show and tells or governance calls, they may not need to do this. If they’re less familiar with the work, it can be useful for user research, design, and tech to have a call with the relevant panel member. This is a chance to provide context or share things you think will be useful for the panel to know. 
+
+
+
+Share any related artefacts with the panel. 
+
+
+
+This could include journey maps, user needs, personas, JIRA or Trello boards, design histories, prototypes, and roadmaps. 
+
+
+
+You can share work in progress, it doesn’t need to be finished. It just gives the panel an idea of how you work and what you’ve done so far. 
+
+
+### On the day   
+
+
+
+How you want the peer review to run is for the team to agree with the panel. You could, for example, have a 45-minute show and tell, followed by sections to cover the problem area, users, hypotheses and measures of success.  
+
+
+
+Agree a representative from each discipline who will present and answer questions. The rest of the team can attend to observe. 
+
+
+
+It's up to the team to decide whether you have questions throughout, or at the end. Discuss this with the panel in advance.  
+
+
+
+### After the alpha or beta peer review  
+
+
+
+The panel will meet after the peer review to discuss observations.  
+
+
+
+They'll complete the report and share it with the team within 7 working days.  
+
+
+
+The report will contain feedback and recommendations that consider the [14 points of the GOV.UK Service Standard](https://apply-the-service-standard.education.gov.uk/service-standard).  
+
+
+
+
+
+
 
 
 {% endmarkdown %}

app/views/service-assessments/assessments.html

@@ -1,17 +1,56 @@
 {% extends "layouts/content-with-sidenav.html" %}
 
 {% set selectedNav = "Service assessments" %}
-{% set pageName = "Alpha and beta peer review" %}
-{% set pageDescription = "TK"%}
-
+{% set pageName = "Service assessments" %}
+{% set pageDescription = "What services need to have an assessment, who's on the panel and the outcome for teams"%}
 
 
 {% block content %}
 
 {% markdown %}
 
+A service assessment measures a service against the [14 points of the GOV.UK Service Standard](/service-standard). It's a space for service teams to get expert advice from a panel of specialists. 
+
+
+## Why have one 
+
+
+All transactional services need to have an assessment. Getting assessed is a condition of your cabinet office spend approval.  
+
+Read the guidance for [what counts as a transactional service](https://www.gov.uk/service-manual/service-assessments/check-if-need-to-meet-service-standard#what-counts-as-a-transactional-service).
+
+
+## When to book a service assessment  
+
+Service assessments happen at the end of alpha, private and public beta and live phases.  
+
+You should request a service assessment at least 5 weeks in advance so that the service assessment plus team has time to arrange an assessor panel.
+
+If you’re in discovery, you should book a [discovery peer review](/service-assurance/discovery-peer-review). This will help the team to understand what the problem is, priorities and whether to move into alpha. 
+
+ [Book a service assessment](/book). 
+
+## Cross-government panel assessment  
+
+If your service has over 100,000 transactions per year or users are from more than one government department, the panel will consist of cross-government assessors. 
+
+Some non-transactional services may also need to be assessed by a cross-government panel. The service assessment plus team can advise on this when you book your assessment. 
+
+
+
+## DfE panel assessment  
+
+If your service has under 100,000 transactions per year, the panel will consist of DfE assessors.  
+
+If your service is non-transactional, it could have a [peer review](/service-assessments/alpha-beta-peer-review).  
+
+
+## Outcome of a service assessment  
+
+You'll receive an overall [RAG (red, amber or green) rating](/service-assessments/service-assessment-report#service-assessment-rag-rating-descriptions) for the assessment within 4 working days. 
+
+You'll then receive a detailed report within 7 working days. Go to [your service assessment report](/service-assessments/service-assessment-report) for report details and how to act on recommendations. 
 
-TK
 
 
 {% endmarkdown %}