Troubleshooting/Production Support

Note this documentation does not currently exist but should be created.

Common Failures & Fixes

The “oh, no” section

Message Fails to Send

Retry Mechanism (already exists)
Last Mile Failures
Message ID Tracker
Receiver Status Dashboard

Failure in a Pipeline Step

Stop a batch or send (already exists)

DNS or SFTP Restart

(current version)

Shutdown (already exists)