Auto Support

A poor man's solution to answering those pesky commonly asked questions automatically.

Information

In the world of Tech Support, we often find ourselves answering the same questions over and over again. Programmers don't like repetition of course, so here is my solution:

1. Detect if a message is a question
2. Scrub the question for keywords
3. Match those keywords up to a common question
4. Reply automatically with good information

Auto Support in the Field

Platforms

As of the time of writing, there is only direct support for Discord and Console applications, but with a bit of tweaking you could implement this for whatever you need.

How to (Dependency)

If you are not using gradle, then you'll have to add the dependency manually. If you are using gradle, you're going to need a GitHub Token. It will need permission to read:packages (No other permissions are needed!):

• write:packages
  • read:packages

Create a gradle.properties file under your root project directory. Replace the placeholders with your values.

user=Github Username
pass=Generated Token

Add the following to your build.gradle.kts file.

repositories {
    maven {
        name = "GitHubPackages"
        url = uri("https://maven.pkg.github.com/CJCrafter/AutoSupport")
        credentials {
            username = findProperty("user").toString()
            password = findProperty("pass").toString()
        }
    }
}

dependencies {
    implementation("me.cjcrafter:autosupport:1.0.1")
}

How to (Use)

Check out my YouTube video for a more in-depth explanation.

{
  "Question": "How to tie a tie?",
  "Activator": "<QUESTION,ALWAYS>",
  "Only_Unverified": false,
  "Channel_Whitelist": true,
  "Channels": [
    "YOUR CHANNEL ID"
  ],
  "Delete_After_Answer": false,
  "Keys": [
    "key,key2,key3:-1",
    "craft:1",
    "recipe:1"
  ],
  "Key_Threshold": 1,
  "Message": [
    "In order to add crafting recipes to your weapons, please check out our [tutorial](https://www.youtube.com/watch?v=OUhRLyh1mAg)",
    "\n",
    "\nOr check out [the wiki](https://github.com/WeaponMechanics/MechanicsMain/wiki/General#recipe)"
  ],
  "Media": "imgur.link/whatever-i-am-not-googling-an-actual-image",
  "Button": {
    "Text": "Crafting Tutorial",
    "Link": "https://github.com/WeaponMechanics/MechanicsMain/wiki/General#recipe"
  }
}

Question

This is what the bot thinks the user said. For example, if you're creating an auto-support for how to add crafting recipes, you should use something like "How do add crafting recipes to items?".

Activator

• Question: Only respond to messages that are questions.
• Always: Always try to respond to a message.
• You can add more options by contributing.

Only_Unverified

true -> message is only sent to users without the verification role false -> message is sent to anyone

Channel_Whitelist

true -> only check channels in the Channels list false -> only check channels NOT in the Channels list

Channels

The long id of the channel(s). Right-click on your channel in discord and press Copy ID. For example: "1014360547971584131"

YES. IT IS A STRING. NOT A NUMBER.

Delete_After_Answer

true -> If the user pressed :check:, then their question will be deleted (since it was answered) in 30 minutes. false -> The question/answer stay in the channel no matter what.

Use true if you are picky about message spam in your channel. Use false to avoid any confusions. The user can delete the message no matter what by pressing ❌

Keys

Ok, this is the important stuff. When a message is searched, it calls question.contains(key) for each key. If that returns true, then the value will be added to the total. If total >= threshold, then the bot answers with this answer.

Format is: key1,key2,maybe even a full sentence:value

Any key stored in the SAME LINE as other keys won't get checked multiple times... So for example

  "Keys": [
    "explosion:2",
    "block:1",
    "come back,reappear,regen:1"
  ]

Here are the totals for each message: How do I create an EXPLOSION? -> 2 How can I break blocks? -> 1 After the blocks break, can I make them come back? -> 2 Can they come back? You know... like regenerate? -> 1

Key_Threshold

^ Used with Keys. How big does total need to be before this message is sent?

Message

The actual response. Since this is an embed, it supports markdown formatting, like

• links
• bold

NO, WE DON'T ADD NEW LINES AUTOMATICALLY. DO IT YOURSELF. NO, DISCORD EMBEDS DON'T SUPPORT IMAGES. SEE THE Media OPTION

In order to use channels, use <#channel_id> (users would be <@user_id>)... This is discord formatting stuff.

Media

Includes the image at the given URL at the bottom of the embed. Cannot be a video, only a thumbnail.

Button

Just a custom button that users can push... Usually to your wiki, but it would be hilarious if you sent them to a rick roll video.