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Update tech-operations.md #4046

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22 changes: 10 additions & 12 deletions pages/office-of-solutions/tech-operations.md
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Expand Up @@ -8,22 +8,20 @@ questions:
- [email protected]
---

[Tech Operations Requests](https://gsa.servicenowservices.com/sp?id=sc_cat_item&sys_id=f283c6001bbcd614a546a6cbe54bcbd8)
- Cloud Service Providers: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP)
- TTS SaaS Products: Airtable, Docker Desktop, Figma, FigJam, GitHub, Mural, New Relic, and Zendesk.

## Background

The Tech Operations was formed in July 2019 as the reincarnation of the 18F/TTS
Infrastructure team. Our team assists TTS programs with their Infrastructure and Software needs.
We are technically under the Acquisition Services Fund (ASF),
though our funding comes through overhead charged to TTS programs.

**Mission:** Leverage innovative technologies to provide TTS users with seamless support by maximizing productivity, efficiency, and reliable access to data & systems while maintaining a secure, robust technology environment that drives continuous improvement, optimal performance, and user satisfaction across all operational aspects.

**Vision:** We strive to be a driving force behind organizational success by creating a future where technology empowers TTS users to work smarter, faster, and more securely.

**Division Overview:** Tech Ops provides security, compliance, infrastructure, and policy expertise to help procure, authorize, and manage TTS-wide hardware, software, and services. We work closely with various CIO organizations to confirm technologies used by TTS meet federal and GSA policies and regulations.
{% alert %}
<a href="https://gsa.servicenowservices.com/sp?id=sc_cat_item&sys_id=f283c6001bbcd614a546a6cbe54bcbd8">Tech Operations Requests</a>
- **Cloud Service Providers:** Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP)
- **TTS SaaS Products:** Airtable, Docker Desktop, Figma, FigJam, GitHub, Mural, New Relic, and Zendesk.
{% endalert %}

## Division Overview
The goal of the Technology Operations (Tech Ops) Division is to provide security, compliance, infrastructure, and policy expertise to help procure, authorize, and manage TTS-wide hardware, software, and services. We work closely with various CIO organizations to ensure technologies used by TTS meet federal and GSA regulations.

We are a small team that manages TTS-wide IaaS/PaaS/SaaS contracts (i.e Airtable, Docker Desktop, New Relic, Zendesk, Mural, etc.). We perform the technical controls for FedRAMP Authorizations - like setting up SAML/Google Oauth, and user onboarding/offboarding. For IaaS, we manage all of the AWS/GCP/Azure access and account provisioning to include root account management, account creation, baseline configuration for all accounts (logging, password/MFA policies, Secureauth jump accounts, etc.) and user on/offboarding to our sandbox accounts.

## Responsibilities

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