Update tech-operations.md (#4046)

* Update tech-operations.md

* Update tech-operations.md

* Update tech-operations.md

pages/office-of-solutions/tech-operations.md

@@ -8,22 +8,20 @@ questions:
   - [email protected]
 ---
 
-[Tech Operations Requests](https://gsa.servicenowservices.com/sp?id=sc_cat_item&sys_id=f283c6001bbcd614a546a6cbe54bcbd8)
-  - Cloud Service Providers: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP)
-  - TTS SaaS Products: Airtable, Docker Desktop, Figma, FigJam, GitHub, Mural, New Relic, and Zendesk.
-
-## Background
-
-The Tech Operations was formed in July 2019 as the reincarnation of the 18F/TTS
-Infrastructure team. Our team assists TTS programs with their Infrastructure and Software needs. 
-We are technically under the Acquisition Services Fund (ASF),
-though our funding comes through overhead charged to TTS programs.
-
 **Mission:** Leverage innovative technologies to provide TTS users with seamless support by maximizing productivity, efficiency, and reliable access to data & systems while maintaining a secure, robust technology environment that drives continuous improvement, optimal performance, and user satisfaction across all operational aspects. 
 
 **Vision:**  We strive to be a driving force behind organizational success by creating a future where technology empowers TTS users to work smarter, faster, and more securely. 
 
-**Division Overview:**  Tech Ops provides security, compliance, infrastructure, and policy expertise to help procure, authorize, and manage TTS-wide hardware, software, and services. We work closely with various CIO organizations to confirm technologies used by TTS meet federal and GSA policies and regulations.
+{% alert %}
+<a href="https://gsa.servicenowservices.com/sp?id=sc_cat_item&sys_id=f283c6001bbcd614a546a6cbe54bcbd8">Tech Operations Requests</a>
+  - **Cloud Service Providers:** Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP)
+  - **TTS SaaS Products:** Airtable, Docker Desktop, Figma, FigJam, GitHub, Mural, New Relic, and Zendesk.
+{% endalert %}
+
+## Division Overview
+The goal of the Technology Operations (Tech Ops) Division is to provide security, compliance, infrastructure, and policy expertise to help procure, authorize, and manage TTS-wide hardware, software, and services. We work closely with various CIO organizations to ensure technologies used by TTS meet federal and GSA regulations.
+
+We are a small team that manages TTS-wide IaaS/PaaS/SaaS contracts (i.e Airtable, Docker Desktop, New Relic, Zendesk, Mural, etc.). We perform the technical controls for FedRAMP Authorizations - like setting up SAML/Google Oauth, and user onboarding/offboarding. For IaaS, we manage all of the AWS/GCP/Azure access and account provisioning to include root account management, account creation, baseline configuration for all accounts (logging, password/MFA policies, Secureauth jump accounts, etc.) and user on/offboarding to our sandbox accounts. 
 
 ## Responsibilities