Persona names

Background

• Purpose and Parameters (some "Requirements Analysis")
• Some of the SCs relate to personas that we already have in Stories of Web Users. Some do not.
• If a relevant persona exists in Stories, it would be good to use that name and link to it.
• We might create additional personas in the future. It would be better not to change names later. Therefore, if we do not have a relevant persona in Stories, it would be better not to use a name at all.
• It's a bit awkward to use names for some and not for others. (e.g., Persona name / no name)

Proposal

Use roles not names.

• Where we don't have an existing persona, change "person" to a role. For example:

change:

Person with limited movement in fingers:
Problem: "I can't move my fingers like that. I need another way to zoom in the map."

to:

Delivery driver with limited movement in fingers:
Problem: "I can't move my fingers like that. I need another way to zoom in the map."

• Where we have an existing persona, delete the name and start with the role. For example:

change:

Yun, retiree with low contrast sensitivity:

to:

Retiree with low contrast sensitivity:

Pro: All will be consistent.

Pro: Role is probably more humanizing/relate-able than just a name in this case where we're using just a short bit with limited context (versus personas used throughout a design project).

Con: Roles might change later when we work on all personas big picture and make sure we have good coverage of different roles, regional names, sexes, etc.

Other options:

• Take off all names and roles.
  Con: Boring. Less relate-able. Not persona-like.
• Add just names (not roles) for those we don't have.
  Con: Role is probably more humanizing/relate-able than just a name in this case where we're using just a short bit with limited context..
  Con: Roles might change later when we work on all personas big picture and make sure we have good coverage of different issues.
• Add names and roles for those we don't have.
  Con: Names and roles might change later when we work on all personas big picture and make sure we have good coverage of different regional names, sexes, etc.