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set-initial-password-16149d5.md

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Set Initial Password

You can set initial password for a user that has already activated his or her account.

Prerequisites

You are assigned the Manage Tenant Configuration and Manage Users roles. For more information about how to assign administrator roles, see Edit Administrator Authorizations.

Context

Tenant administrator can set an initial password for a user that has already activated the account. When the user logs on with the new password, he or she is prompted to change the password with a new one.

Restriction:

The initial password can be valid between 1 and 365 days depending on the configuration made by the administrator. The default value is 14 days. The user is prompted to reset the password during the first authentication. After the validity of the initial password expires, the user can't log on to the application and must contact an administrator. For more information for more information about how to configure the initial password validity, see Configure Initial Password and E-Mail Link Validity.

Tip:

Configure SAML 2.0 Service Provider.

Restriction:

When a user is with a status Inactive, setting initial password to that user is disabled. For more information, see Deactivate Users.

To set an initial password, proceed as follows:

Procedure

  1. Access the tenant's administration console for Identity Authentication by using the console's URL.

    Note:

    The URL has the following pattern:

    https://<tenant ID>.accounts.ondemand.com/admin

    Tenant ID is an automatically generated ID by the system. The first administrator created for the tenant receives an activation e-mail with a URL in it. This URL contains the tenant ID. For more information about your tenants, see Viewing Assigned Tenants and Administrators.

    If you have a configured custom domain, the URL has the following pattern: <your custom domain>/admin.

  2. Choose the User Management tile.

    The system displays the first 20 users in the tenant sorted by their user ID number.

  3. Choose the user who needs an initial password.

    For more information about how to find a user in Identity Authentication, see Search Users.

  4. Choose Password Details under the Authentication tab.

  5. Press Set Initial.

Results

The user logs on to the application with the new password set by the tenant administrator. He or she is prompted to change the password with a new one. After changing the password, the user is able to log on to the application.