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In spam settings: If email added in spam so should not be ticket created from the admin end #656

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komal-sh-27 opened this issue Jun 20, 2023 · 0 comments
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Admin General issue at admin panel Agent Panel Issue on agent panel Bug Something isn't working Spam Settings Regarding Spam settings issues V-1.1.3

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Description
In spam settings: If email added in spam so should not be ticket created from the admin end

How to reproduce
Step 1: Added an email in spam settings and save:

image

Step 2: Now ticket created from admin and agent end from dashboard, after that ticket created successfully instead of shows a warning "Warning! Can't create ticket, given email is blocked by admin.":

Possible Solution
If we create a ticket from admin/agent end with added an email in spam settings option then ticket should not be created. Also, shows a warning like this "Warning! Can't create ticket, given email is blocked by admin.":

https://prnt.sc/gZfvK4lAcgsz

@komal-sh-27 komal-sh-27 added Bug Something isn't working Admin General issue at admin panel Agent Panel Issue on agent panel Spam Settings Regarding Spam settings issues V-1.1.3 labels Jun 20, 2023
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Labels
Admin General issue at admin panel Agent Panel Issue on agent panel Bug Something isn't working Spam Settings Regarding Spam settings issues V-1.1.3
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