Follow this guide step-by-step to troubleshoot your issue.
- Check your Discord settings first
- Media players that don't work out of the box
- The player is detected, but still no status
- If your media player is still not detected
- Your media player does not integrate with your operating system
- Reporting a different problem
Make sure "Share your detected activities with others" is enabled in your Discord settings:
If that does not help, read on.
These players require a plugin or helper program:
- AIMP
- iTunes
- mpv
- MusicBee
- VLC
If you have issues with any of these players, please refer to the "Additional notes" in this document for instructions on which external plugins or helper programs are required to get them to be detected by Music Presence.
Otherwise, continue reading the next section.
Can you see the media player detected in the tray menu?
And does the tray icon have this little triangle in the bottom right while you are playing music?
If not, move on to the next section.
Otherwise try reinstalling Discord. This happens rarely, but sometimes Discord just refuses to show any presence until you reinstall it completely.
First make sure you played some media with your media player while Music Presence is running.
After that, navigate to the Help menu and click on
- Submit detected media players
This will open a new GitHub issue with information about all media players that have been detected since you started Music Presence. Submit the issue and I will come back to you as soon as I can.
You will need a GitHub account to submit the issue.
If you don't want to register one,
you can alternatively copy the link in the address bar,
join the Discord server
and then paste the copied link in the #troubleshooting channel.
If the GitHub issue is empty, then your media player might not report anything to the operating system. In that case you may still submit the GitHub issue, but you mave to make a feature request with your media player. Read on for more information.
Do you not see any media controls for the song you are playing with your media player, like they are visible in the following screenshots? https://imgur.com/a/YDQegwW
Then it's pretty certain that your media player does not report information about the media it is playing to your operating system. In that case you should make a feature request with your media player, to suggest that they integrate with your operating system.
You can use this template for that, it contains all the important information the developers of the media player need to get started: support-template.md
If you have a different issue, please open a GitHub issue or join the Discord server.