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Community - Send users an email if their application is denied #397

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TimCliff opened this issue Nov 6, 2018 · 1 comment
Open

Community - Send users an email if their application is denied #397

TimCliff opened this issue Nov 6, 2018 · 1 comment

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@TimCliff
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TimCliff commented Nov 6, 2018

One of the biggest user experience issues with the faucet is that users are not told if their application is denied. There are good reasons not to send the email in cases where there is clearly abuse, but a lot of the cases where an application is denied may be for less malicious reasons such as trying to sign up several friends at once, or someone applying for a second account without reading all the "fine print" to know that it is not allowed.

It would greatly solve this issue if after two weeks (or some predefined period of time), and email would be sent to the person who was denied, letting them know that their application was not approved, explaining the reasoning behind denying accounts, and providing them with information on alternate signup methods.

This would greatly improve the user experience of the signup process for users who fall through the cracks, since they would at least know what was going on and be provided with information on how they can acquire an account if they would like to use one of the third party methods.

@mahdiyari
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It is an important thing to add!

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