I got brand new Ember with factory FW 2.3.20151207.0 #10
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Tried to directly upgrade to latest through printer's web interface. It doesn't boot up now. Could someone to help fix it through TeamViewer and SSH? |
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Hi, it has been a while since I developed the firmware and I do not work with Autodesk anymore.
From what I recall, we had to make some changes to support the new features in v3 that actually required a reflash of the AVR micro controllers in the printer. I believe the now gone instructions described this process.
One of the support engineers from our team is still at Autodesk and might be able to provide assistance. I will contact him and ask if he has any info or resources and see if it makes sense to connect you with him.
Thanks,
Jason
… On Feb 27, 2020, at 2:02 PM, nk198 ***@***.***> wrote:
Tried to directly upgrade to latest through printer's web interface. It doesn't boot up now. Could someone to help fix it through TeamViewer and SSH?
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The printer is not under warranty, so I just look for somebody who could connect with TeamViewer and help to install upgrades. 001-EMBR-0003. |
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Jason, it will be excellent if these instructions are found! Also, maybe you know where the information on the printer sources was saved? Because the site https://ember.autodesk.com/ is not accessible. |
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@capfish Do you know if there are still instructions available to upgrade Embers to v3? Any ideas on how to help? |
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All of the instructions I know about are on Instructables. I think the
firmware upgrade is here:
https://www.instructables.com/id/Upgrading-Embers-Motor-Board-and-Front-Panel/
Most related instructions should be favorited by embersupport:
https://www.instructables.com/member/embersupport/favorites/
…On Sun, Mar 1, 2020 at 9:20 AM Jason Lefley ***@***.***> wrote:
@capfish <https://github.com/capfish> Do you know if there are still
instructions available to upgrade Embers to v3? Any ideas on how to help?
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Great thanks hope those helps.
… On Mar 1, 2020, at 10:01 AM, capfish ***@***.***> wrote:
All of the instructions I know about are on Instructables. I think the
firmware upgrade is here:
https://www.instructables.com/id/Upgrading-Embers-Motor-Board-and-Front-Panel/
Most related instructions should be favorited by embersupport:
https://www.instructables.com/member/embersupport/favorites/
On Sun, Mar 1, 2020 at 9:20 AM Jason Lefley ***@***.***>
wrote:
> @capfish <https://github.com/capfish> Do you know if there are still
> instructions available to upgrade Embers to v3? Any ideas on how to help?
>
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Thank you for the reply, but we do not need avr programmer cause the
printer's firmware was 2.3 and the printer model 001-embr-0003 (not old
first model 0001). We already flashed w3.2 but projector started to show
artifact lines.
Does the new 3.2 firmware needs the microSD presence in the printer for
proper operation after reflash?
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For normal operation you would not have an SD card inserted.
… On Mar 1, 2020, at 11:14 AM, DrNikolaiKosyrev ***@***.***> wrote:
Thank you for the reply, but we do not need avr programmer cause the
printer's firmware was 2.3 and the printer model 001-embr-0003 (not old
first model 0001). We already flashed w3.2 but projector started to show
artifact lines.
Does the new 3.2 firmware needs the microSD presence in the printer for
proper operation after reflash?
вс, 1 марта 2020 г. в 21:54, Jason Lefley ***@***.***>:
> Great thanks hope those helps.
>
> > On Mar 1, 2020, at 10:01 AM, capfish ***@***.***> wrote:
> >
> > All of the instructions I know about are on Instructables. I think the
> > firmware upgrade is here:
> >
> https://www.instructables.com/id/Upgrading-Embers-Motor-Board-and-Front-Panel/
> >
> > Most related instructions should be favorited by embersupport:
> > https://www.instructables.com/member/embersupport/favorites/
> >
> > On Sun, Mar 1, 2020 at 9:20 AM Jason Lefley ***@***.***>
> > wrote:
> >
> > > @capfish <https://github.com/capfish> Do you know if there are still
> > > instructions available to upgrade Embers to v3? Any ideas on how to
> help?
> > >
> > > —
> > > You are receiving this because you were mentioned.
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С уважением,
Николай Косырев
Best regards,
Dr. Nikolai Kosyrev DDS PhD
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even for Developer image ? |
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With the development image, you would leave the SD card inserted. The
firmware upgrade process only affects the firmware that is stored
internally. If you boot from the SD card, the printer will use whatever
firmware is on the SD card.
Make sure to properly flash the development image to the SD card using the
dd command or similar. Simply copying the file to an SD card will not work.
If you are seeing strange output from the projector after allowing enough
time to boot, including text or other artifacts, the printer likely did not
find usable firmware and is stuck somewhere in the boot process.
…On Sun, Mar 1, 2020 at 11:41 AM DrNikolaiKosyrev ***@***.***> wrote:
even for Developer image ?
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smith-3.2.20160930.1_logs_03-02-2020_004250150167.tar.gz |
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Does the printer boot and function properly without an SD card inserted?
…On Mon, Mar 2, 2020 at 5:15 AM DrNikolaiKosyrev ***@***.***> wrote:
smith-3.2.20160930.1_logs_03-02-2020_004250150167.tar.gz
<https://github.com/spark3dp/ember-firmware/files/4275556/smith-3.2.20160930.1_logs_03-02-2020_004250150167.tar.gz>
Could you look at the log which was made when microsd was incerted?
The printer doesn`t start up without microSD at all. Only one orange LED
sequential rotates on front panel.
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No. Now the printer only works with an SD card. But this is not a problem, because it works. The biggest problem with the projector - it doesn’t work as I wrote above. Also, as you can see in the log above, this error constantly goes: |
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So, we decide to try write developer image to new microSD 16gb (first one was 2gb) and start from scratch. Printer started with it in different way with showing Autodesk logo, but stopped on it. systemctl enable smith.service systemctl disable smith-client.service And the printer started dry print with proper projector images. |
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Mar 3 14:19:26 ember-dev systemd[1]: Started Smith firmware. |
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Could you please look inside and comment meaning these projector errors? |
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This is the log without microSD card inserted |
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As you surmised, you do not need smith-client because the website is no
longer available.
Many of the hardware errors you see in the logs come from devices and
subsystems that came with the platform we built the firmware on. It appears
you may have a hardware issue.
Unfortunately I do not have any suggestions regarding how to troubleshoot.
I know there is a lot of info on the TI forums and you might be able to
find something if you search for the specific errors you are getting.
…On Tue, Mar 3, 2020 at 10:08 AM DrNikolaiKosyrev ***@***.***> wrote:
This is the log without microSD card inserted
login as: root
***@***.***:~# tail -f /var/log/syslog
Mar 3 18:06:06 ember systemd[1]: Starting Smith firmware...
Mar 3 18:06:06 ember systemd[1]: Started Smith firmware.
Mar 3 18:06:06 ember smith: Autodesk Ember 3D Printer
Mar 3 18:06:06 ember smith: Firmware version: 3.2.20160930.1
Mar 3 18:06:06 ember smith: Can't access board serial number: No such file
or d irectory
Mar 3 18:06:06 ember smith: Serial number:
Mar 3 18:06:06 ember smith[594]: Can't access board serial number: No such
file or directory
Mar 3 18:06:06 ember smith[594]: Fatal error: Couldn't open file in
I2C_Device constructor: No such file or directory
Mar 3 18:06:06 ember systemd[1]: smith.service: main process exited,
code=exite d, status=1/FAILURE
Mar 3 18:06:06 ember systemd[1]: Unit smith.service entered failed state.
Mar 3 18:06:17 ember systemd[1]: smith.service holdoff time over,
scheduling re start.
Mar 3 18:06:17 ember systemd[1]: Stopping Smith firmware...
Mar 3 18:06:17 ember systemd[1]: Starting Smith firmware...
Mar 3 18:06:17 ember systemd[1]: Started Smith firmware.
Mar 3 18:06:17 ember smith: Autodesk Ember 3D Printer
Mar 3 18:06:17 ember smith: Firmware version: 3.2.20160930.1
Mar 3 18:06:17 ember smith: Can't access board serial number: No such file
or d irectory
Mar 3 18:06:17 ember smith: Serial number:
Mar 3 18:06:17 ember smith[606]: Can't access board serial number: No such
file or directory
Mar 3 18:06:17 ember smith[606]: Fatal error: Couldn't open file in
I2C_Device constructor: No such file or directory
Mar 3 18:06:17 ember systemd[1]: smith.service: main process exited,
code=exite d, status=1/FAILURE
Mar 3 18:06:17 ember systemd[1]: Unit smith.service entered failed state.
Mar 3 18:06:27 ember systemd[1]: smith.service holdoff time over,
scheduling restart.
Mar 3 18:06:27 ember systemd[1]: Stopping Smith firmware...
Mar 3 18:06:27 ember systemd[1]: Starting Smith firmware...
Mar 3 18:06:27 ember systemd[1]: Started Smith firmware.
Mar 3 18:06:27 ember smith: Autodesk Ember 3D Printer
Mar 3 18:06:27 ember smith: Firmware version: 3.2.20160930.1
Mar 3 18:06:27 ember smith: Can't access board serial number: No such file
or directory
Mar 3 18:06:27 ember smith: Serial number:
Mar 3 18:06:27 ember smith[611]: Can't access board serial number: No such
file or directory
Mar 3 18:06:27 ember smith[611]: Fatal error: Couldn't open file in
I2C_Device constructor: No such file or directory
Mar 3 18:06:27 ember systemd[1]: smith.service: main process exited,
code=exited, status=1/FAILURE
Mar 3 18:06:27 ember systemd[1]: Unit smith.service entered failed state.
Mar 3 18:06:38 ember systemd[1]: smith.service holdoff time over,
scheduling restart.
Mar 3 18:06:38 ember systemd[1]: Stopping Smith firmware...
Mar 3 18:06:38 ember systemd[1]: Starting Smith firmware...
Mar 3 18:06:38 ember systemd[1]: Started Smith firmware.
Mar 3 18:06:38 ember smith: Autodesk Ember 3D Printer
Mar 3 18:06:38 ember smith: Firmware version: 3.2.20160930.1
Mar 3 18:06:38 ember smith: Can't access board serial number: No such file
or directory
Mar 3 18:06:38 ember smith: Serial number:
Mar 3 18:06:38 ember smith[616]: Can't access board serial number: No such
file or directory
Mar 3 18:06:38 ember smith[616]: Fatal error: Couldn't open file in
I2C_Device constructor: No such file or directory
Mar 3 18:06:38 ember systemd[1]: smith.service: main process exited,
code=exited, status=1/FAILURE
Mar 3 18:06:38 ember systemd[1]: Unit smith.service entered failed state.
Mar 3 18:06:48 ember systemd[1]: smith.service holdoff time over,
scheduling restart.
Mar 3 18:06:48 ember systemd[1]: Stopping Smith firmware...
Mar 3 18:06:48 ember systemd[1]: Starting Smith firmware...
Mar 3 18:06:48 ember systemd[1]: Started Smith firmware.
Mar 3 18:06:48 ember smith: Autodesk Ember 3D Printer
Mar 3 18:06:48 ember smith: Firmware version: 3.2.20160930.1
Mar 3 18:06:48 ember smith: Can't access board serial number: No such file
or directory
Mar 3 18:06:48 ember smith: Serial number:
Mar 3 18:06:48 ember smith[621]: Can't access board serial number: No such
file or directory
Mar 3 18:06:48 ember smith[621]: Fatal error: Couldn't open file in
I2C_Device constructor: No such file or directory
Mar 3 18:06:48 ember systemd[1]: smith.service: main process exited,
code=exited, status=1/FAILURE
Mar 3 18:06:48 ember systemd[1]: Unit smith.service entered failed state.
Mar 3 18:06:54 ember smith-client[466]: Beginning registration without
auth token/ID
Mar 3 18:06:54 ember smith-client[466]: Unable to read valid JSON from
printer status file: No such file or directory @ rb_sysopen -
/run/printer_status, retrying registration in 60 seconds
Mar 3 18:06:57 ember systemd-timesyncd[586]:
interval/delta/delay/jitter/drift 128s/-0.002s/0.037s/0.001s/-9ppm
Mar 3 18:06:59 ember systemd[1]: smith.service holdoff time over,
scheduling restart.
Mar 3 18:06:59 ember systemd[1]: Stopping Smith firmware...
Mar 3 18:06:59 ember systemd[1]: Starting Smith firmware...
Mar 3 18:06:59 ember systemd[1]: Started Smith firmware.
Mar 3 18:06:59 ember smith: Autodesk Ember 3D Printer
Mar 3 18:06:59 ember smith: Firmware version: 3.2.20160930.1
Mar 3 18:06:59 ember smith: Can't access board serial number: No such file
or directory
Mar 3 18:06:59 ember smith: Serial number:
Mar 3 18:06:59 ember smith[627]: Can't access board serial number: No such
file or directory
Mar 3 18:06:59 ember smith[627]: Fatal error: Couldn't open file in
I2C_Device constructor: No such file or directory
Mar 3 18:06:59 ember systemd[1]: smith.service: main process exited,
code=exited, status=1/FAILURE
Mar 3 18:06:59 ember systemd[1]: Unit smith.service entered failed state.
Mar 3 18:07:09 ember systemd[1]: smith.service holdoff time over,
scheduling restart.
Mar 3 18:07:09 ember systemd[1]: Stopping Smith firmware...
Mar 3 18:07:09 ember systemd[1]: Starting Smith firmware...
Mar 3 18:07:09 ember systemd[1]: Started Smith firmware.
Mar 3 18:07:09 ember smith: Autodesk Ember 3D Printer
Mar 3 18:07:09 ember smith: Firmware version: 3.2.20160930.1
Mar 3 18:07:09 ember smith: Can't access board serial number: No such file
or directory
Mar 3 18:07:09 ember smith: Serial number:
Mar 3 18:07:09 ember smith[632]: Can't access board serial number: No such
file or directory
Mar 3 18:07:09 ember smith[632]: Fatal error: Couldn't open file in
I2C_Device constructor: No such file or directory
Mar 3 18:07:09 ember systemd[1]: smith.service: main process exited,
code=exited, status=1/FAILURE
Mar 3 18:07:09 ember systemd[1]: Unit smith.service entered failed state.
Mar 3 18:07:20 ember systemd[1]: smith.service holdoff time over,
scheduling restart.
Mar 3 18:07:20 ember systemd[1]: Stopping Smith firmware...
Mar 3 18:07:20 ember systemd[1]: Starting Smith firmware...
Mar 3 18:07:20 ember systemd[1]: Started Smith firmware.
Mar 3 18:07:20 ember smith: Autodesk Ember 3D Printer
Mar 3 18:07:20 ember smith: Firmware version: 3.2.20160930.1
Mar 3 18:07:20 ember smith: Can't access board serial number: No such file
or directory
Mar 3 18:07:20 ember smith: Serial number:
Mar 3 18:07:20 ember smith[637]: Can't access board serial number: No such
file or directory
Mar 3 18:07:20 ember smith[637]: Fatal error: Couldn't open file in
I2C_Device constructor: No such file or directory
Mar 3 18:07:20 ember systemd[1]: smith.service: main process exited,
code=exited, status=1/FAILURE
Mar 3 18:07:20 ember systemd[1]: Unit smith.service entered failed state.
Mar 3 18:07:30 ember systemd[1]: smith.service holdoff time over,
scheduling restart.
Mar 3 18:07:30 ember systemd[1]: Stopping Smith firmware...
Mar 3 18:07:30 ember systemd[1]: Starting Smith firmware...
Mar 3 18:07:30 ember systemd[1]: smith.service start request repeated too
quickly, forcibly rebooting.
Mar 3 18:07:30 ember systemd[1]: Failed to start Smith firmware.
Mar 3 18:07:30 ember systemd[1]: Unit smith.service entered failed state.
Mar 3 18:07:30 ember systemd[1]: Shutting down.
Mar 3 18:07:30 ember systemd[1]: Hardware watchdog 'OMAP Watchdog',
version 0
Mar 3 18:07:30 ember systemd[1]: Set hardware watchdog to 10min.
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Was it necessary to upgrade first to version 3.0 and only after that to latest 3.2? I our case it was a direct upgrade from version 2.3 to latest one through web interface "download latest version". That's why we have these problems. |
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smith-3.2.20160930.1_logs_03-05-2020_004250150167.tar (1).gz |
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As I mentioned these level of issues are beyond my ability to
troubleshoot given the current circumstances. This seems like some sort of
hardware issue. Sometimes we would get errors like this from the hardware
subsystems. They didn't seem to be related to changes or issues in the
firmware (at least consistently) and often swapping out a part would
correct the issue. You might have a defective projector.
Try reseating the connections to/from the projector and also connecting the
video output HDMI to a monitor instead of the projector. If the errors go
away then you can pinpoint the issue to the projector or connections to it.
This would require disassembly of the printer.
…On Thu, Mar 5, 2020 at 9:43 AM DrNikolaiKosyrev ***@***.***> wrote:
smith-3.2.20160930.1_logs_03-05-2020_004250150167.tar (1).gz
<https://github.com/spark3dp/ember-firmware/files/4294277/smith-3.2.20160930.1_logs_03-05-2020_004250150167.tar.1.gz>
this log with occasionally normal printing as it should be.
https://photos.app.goo.gl/Z25EXoC63WWfpbaC6
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Hi! So, I |
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I'm not sure how to make sense of that. If it works and prints properly
then it sounds like a workable solution.
…On Sat, Mar 7, 2020 at 7:14 AM DrNikolaiKosyrev ***@***.***> wrote:
Hi! So, Ive find a temporary solution how to fix the problem. After
switching Ember on it is neccessary to start Putty and send to the printer
"reboot" command. Thats it. It will print like it should do untill next
switching it off and on.
What do you think about? It`s definitely not a hardware issue.
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I've read at instructables that it's necessary first to upgrade to version 3.0 and only after to most recent one version. But all the links to Autodesk website regarding ember printer are not working anymore. I'd like to switch to pattern mode.
Could you help with the upgrade process?
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