diff --git a/index.html b/index.html
index 35046ce..64fed4d 100644
--- a/index.html
+++ b/index.html
@@ -40,6 +40,13 @@
   </head>
   <body>
     <noscript> You need to enable JavaScript to run this app. </noscript>
+    <script>
+      (function(){var w=window;if(w.ChannelIO){return w.console.error("ChannelIO script included twice.");}var ch=function(){ch.c(arguments);};ch.q=[];ch.c=function(args){ch.q.push(args);};w.ChannelIO=ch;function l(){if(w.ChannelIOInitialized){return;}w.ChannelIOInitialized=true;var s=document.createElement("script");s.type="text/javascript";s.async=true;s.src="https://cdn.channel.io/plugin/ch-plugin-web.js";var x=document.getElementsByTagName("script")[0];if(x.parentNode){x.parentNode.insertBefore(s,x);}}if(document.readyState==="complete"){l();}else{w.addEventListener("DOMContentLoaded",l);w.addEventListener("load",l);}})();
+    
+      ChannelIO('boot', {
+        "pluginKey": "e9a8f127-acb9-464e-a4d1-674e23d28525"
+      });
+    </script>
     <div id="root"></div>
     <div id="popup-root"></div>
     <script type="module" src="/src/index.jsx"></script>
diff --git a/src/App.jsx b/src/App.jsx
index e23a783..13a5820 100644
--- a/src/App.jsx
+++ b/src/App.jsx
@@ -75,7 +75,7 @@ class App extends Component {
 
     this.state = {
       doNotShowAgain: !showPopup,
-      popupOpen: showPopup,
+      popupOpen: false, // 2024-08-12 soft-disable web banner
     };
   }
 
