From 5fa9c09a32f83b87a1c27b8e48aabb432adf84d2 Mon Sep 17 00:00:00 2001
From: David Medina <2035932+davidmedina-contact@users.noreply.github.com>
Date: Tue, 16 Apr 2024 17:00:13 -0700
Subject: [PATCH 1/2] Update Technical Health Score
Add a new metric for ELAs (unlimited licensed seats): MAU/TAM
---
content/departments/data-analytics/user-definitions.md | 5 +++--
1 file changed, 3 insertions(+), 2 deletions(-)
diff --git a/content/departments/data-analytics/user-definitions.md b/content/departments/data-analytics/user-definitions.md
index d2c6ddbd279f..59e1584de003 100644
--- a/content/departments/data-analytics/user-definitions.md
+++ b/content/departments/data-analytics/user-definitions.md
@@ -59,8 +59,9 @@ The technical health score combines high-level, aggregated metrics in order to u
| Metric | Description |
| --------------------------------------------------- | ----------------------------------------------------------------------------------------------------- |
-| Adoption measured as: MAU/Total purchased seats (%) | Used as a measure of monthly adoption within a customer’s total licensed user base. |
-| Usage measured as: DAU/MAU (%) | Used as a measure of overall engagement / stickiness of the platform within an account’s active users |
+| Adoption measured as:
MAU/Purchased seats (%) | Used as a measure of monthly adoption within a customer’s total licensed user base.
This applies to most deals that do not have an unlimited deal contract (unlimited licensed seats). |
+| Adoption measured as:
MAU/TAM (%) | When a customer is on an unlimited deal contract (unlimited licensed seats), the account team will use TAM (Total Addressable Market) as a denominator.
TAM is the total amount of possible end-users that can use the Sourcegraph platform at a given company. |
+| Usage measured as:
DAU/MAU (%) | Used as a measure of overall engagement / stickiness of the platform within an account’s active users |
| # of versions behind current Sourcegraph version | Used as a measure of overall instance health |
Additional Resources:
From 2af9f9f0b61142116f94d426541eb009d97d7188 Mon Sep 17 00:00:00 2001
From: davidmedina-contact
Date: Wed, 17 Apr 2024 00:01:19 +0000
Subject: [PATCH 2/2] squash! Prettier
---
content/departments/data-analytics/user-definitions.md | 10 +++++-----
1 file changed, 5 insertions(+), 5 deletions(-)
diff --git a/content/departments/data-analytics/user-definitions.md b/content/departments/data-analytics/user-definitions.md
index 59e1584de003..91c9f0c113d6 100644
--- a/content/departments/data-analytics/user-definitions.md
+++ b/content/departments/data-analytics/user-definitions.md
@@ -57,12 +57,12 @@ NPS score = % promotors of total submissions - % detractors of total submissions
The technical health score combines high-level, aggregated metrics in order to understand customer engagement with the product, as a means to ensure customers are receiving maximum value from Sourcegraph. We currently include the following metrics:
-| Metric | Description |
-| --------------------------------------------------- | ----------------------------------------------------------------------------------------------------- |
-| Adoption measured as:
MAU/Purchased seats (%) | Used as a measure of monthly adoption within a customer’s total licensed user base.
This applies to most deals that do not have an unlimited deal contract (unlimited licensed seats). |
+| Metric | Description |
+| --------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
+| Adoption measured as:
MAU/Purchased seats (%) | Used as a measure of monthly adoption within a customer’s total licensed user base.
This applies to most deals that do not have an unlimited deal contract (unlimited licensed seats). |
| Adoption measured as:
MAU/TAM (%) | When a customer is on an unlimited deal contract (unlimited licensed seats), the account team will use TAM (Total Addressable Market) as a denominator.
TAM is the total amount of possible end-users that can use the Sourcegraph platform at a given company. |
-| Usage measured as:
DAU/MAU (%) | Used as a measure of overall engagement / stickiness of the platform within an account’s active users |
-| # of versions behind current Sourcegraph version | Used as a measure of overall instance health |
+| Usage measured as:
DAU/MAU (%) | Used as a measure of overall engagement / stickiness of the platform within an account’s active users |
+| # of versions behind current Sourcegraph version | Used as a measure of overall instance health |
Additional Resources: