From ff720f33a0a637717f4cdf302ddf6a93747d70ab Mon Sep 17 00:00:00 2001 From: Andrew Norrish <110418926+anorrish@users.noreply.github.com> Date: Fri, 5 Apr 2024 10:13:27 -0600 Subject: [PATCH 1/5] Update index.md with PS Applicability and discounting --- content/departments/technical-success/ps/index.md | 13 +++++++++++++ 1 file changed, 13 insertions(+) diff --git a/content/departments/technical-success/ps/index.md b/content/departments/technical-success/ps/index.md index 76dff19a84b6..e88fbd2ef1fe 100644 --- a/content/departments/technical-success/ps/index.md +++ b/content/departments/technical-success/ps/index.md @@ -12,6 +12,19 @@ Our Professional Services (PS) team is comprised of several groups: Our PS teams work primarily in support of Strategic customers as they deploy Sourcegraph into production environments. IE is introduced to the customer at the start of a contract, and will work closely with the customer to ensure all deployment success criteria are met. IE will additionally provide Sourcegraph-specific insights such as optimizing allocation of compute resources for the customer instance and configuration and deployment best practices. IE typically works in an advisory role to the customer with regular deployment syncs, asynchronous support, and ad-hoc, hands-on working sessions. +## PS Offering Applicability by Segmentation + +Certain PS offering applicability is determined by the market segmentation of the customer as seen below. + +| | SMB | MM | Enterprise | Strategic | +|-------------------------|-------------------|--------------------|--------------------|--------------------| +| Slack Support | :x: | :white_check_mark: | :white_check_mark: | :white_check_mark: | +| Implementation Services | :x: | :white_check_mark: | :white_check_mark: | :white_check_mark: | +| Managed Services | :x: | :x: | :white_check_mark: | :white_check_mark: | +| Resident Architect | :x: | :x: | :x: | :white_check_mark: | +| 24/7 Support SLAs | :x: | :x: | :x: | :white_check_mark: | +| Dedicated Support | :x: | :x: | :white_check_mark: | :white_check_mark: | + ## Our Team Purpose Statement Optimizing time to value by providing an exceptional product delivery experience through technical excellence From f89435b39f29ffb583aa61d79c7405abff4b1b6d Mon Sep 17 00:00:00 2001 From: anorrish Date: Fri, 5 Apr 2024 16:14:38 +0000 Subject: [PATCH 2/5] squash! Prettier --- .../departments/technical-success/ps/index.md | 16 ++++++++-------- 1 file changed, 8 insertions(+), 8 deletions(-) diff --git a/content/departments/technical-success/ps/index.md b/content/departments/technical-success/ps/index.md index e88fbd2ef1fe..4edeb3041cb1 100644 --- a/content/departments/technical-success/ps/index.md +++ b/content/departments/technical-success/ps/index.md @@ -16,14 +16,14 @@ Our PS teams work primarily in support of Strategic customers as they deploy Sou Certain PS offering applicability is determined by the market segmentation of the customer as seen below. -| | SMB | MM | Enterprise | Strategic | -|-------------------------|-------------------|--------------------|--------------------|--------------------| -| Slack Support | :x: | :white_check_mark: | :white_check_mark: | :white_check_mark: | -| Implementation Services | :x: | :white_check_mark: | :white_check_mark: | :white_check_mark: | -| Managed Services | :x: | :x: | :white_check_mark: | :white_check_mark: | -| Resident Architect | :x: | :x: | :x: | :white_check_mark: | -| 24/7 Support SLAs | :x: | :x: | :x: | :white_check_mark: | -| Dedicated Support | :x: | :x: | :white_check_mark: | :white_check_mark: | +| | SMB | MM | Enterprise | Strategic | +| ----------------------- | --- | ------------------ | ------------------ | ------------------ | +| Slack Support | :x: | :white_check_mark: | :white_check_mark: | :white_check_mark: | +| Implementation Services | :x: | :white_check_mark: | :white_check_mark: | :white_check_mark: | +| Managed Services | :x: | :x: | :white_check_mark: | :white_check_mark: | +| Resident Architect | :x: | :x: | :x: | :white_check_mark: | +| 24/7 Support SLAs | :x: | :x: | :x: | :white_check_mark: | +| Dedicated Support | :x: | :x: | :white_check_mark: | :white_check_mark: | ## Our Team Purpose Statement From 51d60ae193c34a28ad48a9b16188cd6a0e1e78ca Mon Sep 17 00:00:00 2001 From: Andrew Norrish <110418926+anorrish@users.noreply.github.com> Date: Fri, 5 Apr 2024 10:23:44 -0600 Subject: [PATCH 3/5] Update index.md --- .../departments/technical-success/ps/index.md | 26 +++++++++++++------ 1 file changed, 18 insertions(+), 8 deletions(-) diff --git a/content/departments/technical-success/ps/index.md b/content/departments/technical-success/ps/index.md index 4edeb3041cb1..8edeab845291 100644 --- a/content/departments/technical-success/ps/index.md +++ b/content/departments/technical-success/ps/index.md @@ -16,14 +16,24 @@ Our PS teams work primarily in support of Strategic customers as they deploy Sou Certain PS offering applicability is determined by the market segmentation of the customer as seen below. -| | SMB | MM | Enterprise | Strategic | -| ----------------------- | --- | ------------------ | ------------------ | ------------------ | -| Slack Support | :x: | :white_check_mark: | :white_check_mark: | :white_check_mark: | -| Implementation Services | :x: | :white_check_mark: | :white_check_mark: | :white_check_mark: | -| Managed Services | :x: | :x: | :white_check_mark: | :white_check_mark: | -| Resident Architect | :x: | :x: | :x: | :white_check_mark: | -| 24/7 Support SLAs | :x: | :x: | :x: | :white_check_mark: | -| Dedicated Support | :x: | :x: | :white_check_mark: | :white_check_mark: | +| | SMB | MM | Enterprise | Strategic | +|-------------------------|-------------------|--------------------|--------------------|--------------------| +| Slack Support | :x: | :white_check_mark: | :white_check_mark: | :white_check_mark: | +| Implementation Services | :x: | :white_check_mark: | :white_check_mark: | :white_check_mark: | +| Managed Services | :x: | :x: | :white_check_mark: | :white_check_mark: | +| Resident Architect | :x: | :x: | :x: | :white_check_mark: | +| 24/7 Support SLAs | :x: | :x: | :x: | :white_check_mark: | +| Dedicated Support | :x: | :x: | :white_check_mark: | :white_check_mark: | + +## PS Discount Availability + +Discounts can only be applied to certain customers in specific situations dependant on market segmentation and ARR as seen below. Any discounts are still subject to approval by PS, TS, and Sales leadership. + +| | SMB | MM | Enterprise | Strategic | +|-------------------------|--------------------|--------------------|--------------------|--------------------| +| Not Applicable | :heavy_check_mark: | | | | +| No Discount Available | | :heavy_check_mark: | Sub-$100k | | +| Discounting Available | | | Above $100k | :heavy_check_mark: | ## Our Team Purpose Statement From a6dd4d89d7ee4004a3a77345493ee2324a91ff66 Mon Sep 17 00:00:00 2001 From: Andrew Norrish <110418926+anorrish@users.noreply.github.com> Date: Fri, 5 Apr 2024 10:24:47 -0600 Subject: [PATCH 4/5] Update index.md --- content/departments/technical-success/ps/index.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/departments/technical-success/ps/index.md b/content/departments/technical-success/ps/index.md index 8edeab845291..8e92bfad753e 100644 --- a/content/departments/technical-success/ps/index.md +++ b/content/departments/technical-success/ps/index.md @@ -14,7 +14,7 @@ Our PS teams work primarily in support of Strategic customers as they deploy Sou ## PS Offering Applicability by Segmentation -Certain PS offering applicability is determined by the market segmentation of the customer as seen below. +PS offering applicability is determined by the market segmentation of the customer as seen below. | | SMB | MM | Enterprise | Strategic | |-------------------------|-------------------|--------------------|--------------------|--------------------| From 0d550b8aadcac872b8a8c295304301a50951c814 Mon Sep 17 00:00:00 2001 From: anorrish Date: Fri, 5 Apr 2024 16:26:18 +0000 Subject: [PATCH 5/5] squash! Prettier --- .../departments/technical-success/ps/index.md | 26 +++++++++---------- 1 file changed, 13 insertions(+), 13 deletions(-) diff --git a/content/departments/technical-success/ps/index.md b/content/departments/technical-success/ps/index.md index 8e92bfad753e..ed79e7e3efbd 100644 --- a/content/departments/technical-success/ps/index.md +++ b/content/departments/technical-success/ps/index.md @@ -16,24 +16,24 @@ Our PS teams work primarily in support of Strategic customers as they deploy Sou PS offering applicability is determined by the market segmentation of the customer as seen below. -| | SMB | MM | Enterprise | Strategic | -|-------------------------|-------------------|--------------------|--------------------|--------------------| -| Slack Support | :x: | :white_check_mark: | :white_check_mark: | :white_check_mark: | -| Implementation Services | :x: | :white_check_mark: | :white_check_mark: | :white_check_mark: | -| Managed Services | :x: | :x: | :white_check_mark: | :white_check_mark: | -| Resident Architect | :x: | :x: | :x: | :white_check_mark: | -| 24/7 Support SLAs | :x: | :x: | :x: | :white_check_mark: | -| Dedicated Support | :x: | :x: | :white_check_mark: | :white_check_mark: | +| | SMB | MM | Enterprise | Strategic | +| ----------------------- | --- | ------------------ | ------------------ | ------------------ | +| Slack Support | :x: | :white_check_mark: | :white_check_mark: | :white_check_mark: | +| Implementation Services | :x: | :white_check_mark: | :white_check_mark: | :white_check_mark: | +| Managed Services | :x: | :x: | :white_check_mark: | :white_check_mark: | +| Resident Architect | :x: | :x: | :x: | :white_check_mark: | +| 24/7 Support SLAs | :x: | :x: | :x: | :white_check_mark: | +| Dedicated Support | :x: | :x: | :white_check_mark: | :white_check_mark: | ## PS Discount Availability Discounts can only be applied to certain customers in specific situations dependant on market segmentation and ARR as seen below. Any discounts are still subject to approval by PS, TS, and Sales leadership. -| | SMB | MM | Enterprise | Strategic | -|-------------------------|--------------------|--------------------|--------------------|--------------------| -| Not Applicable | :heavy_check_mark: | | | | -| No Discount Available | | :heavy_check_mark: | Sub-$100k | | -| Discounting Available | | | Above $100k | :heavy_check_mark: | +| | SMB | MM | Enterprise | Strategic | +| --------------------- | ------------------ | ------------------ | ----------- | ------------------ | +| Not Applicable | :heavy_check_mark: | | | | +| No Discount Available | | :heavy_check_mark: | Sub-$100k | | +| Discounting Available | | | Above $100k | :heavy_check_mark: | ## Our Team Purpose Statement