From 16798d0b1a92f21c41a13767a029fc5277e567ec Mon Sep 17 00:00:00 2001 From: Taaaaaaaaacci Date: Tue, 2 Apr 2024 16:07:18 -0700 Subject: [PATCH 1/2] Update index.md Added "Team Expectations" segment --- content/departments/technical-success/ce/index.md | 6 ++++++ 1 file changed, 6 insertions(+) diff --git a/content/departments/technical-success/ce/index.md b/content/departments/technical-success/ce/index.md index ca884806b191..b1f1bbcd2c1c 100644 --- a/content/departments/technical-success/ce/index.md +++ b/content/departments/technical-success/ce/index.md @@ -16,6 +16,12 @@ The three primary team KPIs for CE are: - Technical Closure of Trials - Trial Cycle Time +## Team Expectations +- Technically qualify the opportunity and tech requirements +- Scope out and plan the trial while trying to influence in our favor +- Lead the actual trial execution with the customer / prospect +- Report out on the results tied to value not just usage + ### New ACV As the pre-sales technical experts, CEs play an integral role in closing new business that leads to new incremental revenue for Sourcegraph, whether a new customer or an expansion within an existing customer. This dimension looks at the number of new customers acquired, net number of opportunities successfully closed (both net new customers and expansions), and number of products sold whether on a net new prospect or within a new team at an existing customer. From 3a62f86493a815429d97848aa7e7f8d229193b23 Mon Sep 17 00:00:00 2001 From: dtacci Date: Tue, 2 Apr 2024 23:08:33 +0000 Subject: [PATCH 2/2] squash! Prettier --- content/departments/technical-success/ce/index.md | 1 + 1 file changed, 1 insertion(+) diff --git a/content/departments/technical-success/ce/index.md b/content/departments/technical-success/ce/index.md index b1f1bbcd2c1c..2185210f357a 100644 --- a/content/departments/technical-success/ce/index.md +++ b/content/departments/technical-success/ce/index.md @@ -17,6 +17,7 @@ The three primary team KPIs for CE are: - Trial Cycle Time ## Team Expectations + - Technically qualify the opportunity and tech requirements - Scope out and plan the trial while trying to influence in our favor - Lead the actual trial execution with the customer / prospect