From 621880fa50aa38d94bd05cf0c777e2bf815aa4fe Mon Sep 17 00:00:00 2001 From: amenne Date: Tue, 30 Jan 2024 08:25:41 -0700 Subject: [PATCH] clarification on scaled vs pooled vs ent clarification on scaled vs pooled vs ent --- content/departments/technical-success/ta/index.md | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/content/departments/technical-success/ta/index.md b/content/departments/technical-success/ta/index.md index 712c29cf6b23..a6c37b5cc43c 100644 --- a/content/departments/technical-success/ta/index.md +++ b/content/departments/technical-success/ta/index.md @@ -13,11 +13,11 @@ Becoming a trusted advisor to our customers to enable them to better solve their The Technical Advisory organization is comprised of three teams: - [Enterprise & Strategic Technical Advisors](enterprise-success/index.md) - - Named, dedicated to specific customers; provides a high-touch experience + - Named, dedicated to specific customers; provides a high-touch, customized experience - [Pooled Technical Advisors](pooled-success/index.md) - - Non-dedicated, on-demand rotation; provides a medium-touch experience + - Non-dedicated, shared across a set of customers; provides a medium-touch, customized experience, also leverages digital programming - [Digital Technical Advisors](digital-success/index.md) - - Non-dedicated, on-demand; provides a low-touch digital-first experience + - Non-dedicated, on-demand across a large set of customers; provides a low-touch digital-first experience ## Customer Segmentation