From 4e240a583f81c58bcf7d9db438dab9003fba81ab Mon Sep 17 00:00:00 2001 From: Jonathan Galindo Date: Thu, 21 Dec 2023 11:11:27 -0600 Subject: [PATCH 1/3] Update to add dotcom site admin details --- .../support/process/permanently_deleting_user_data.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/departments/technical-success/support/process/permanently_deleting_user_data.md b/content/departments/technical-success/support/process/permanently_deleting_user_data.md index ddf334d36c67..e223d7bae482 100644 --- a/content/departments/technical-success/support/process/permanently_deleting_user_data.md +++ b/content/departments/technical-success/support/process/permanently_deleting_user_data.md @@ -20,7 +20,7 @@ This will involve coordinating with multiple teams to get all the data deleted f 1a. If the request is for a Sourcegraph.com account, engage [one of your teammates who has access](../tools/index.md#sourcegraphcom-admin-access) (it requires site admin). Inform the customer that you can only remove the username associated with the email they submitted the request from. -_If no teammates with site admin access are available, then notify the customer that the account will be deleted by the end of the week/the end of next week (depending on when the request is made). Engage one of your teammates when possible and confirm with the customer once the account is deleted._ +_Teammates can [request site admin access to dotcom](https://handbook.sourcegraph.com/departments/security/admin-access-internal-instances/) through Entitle._ 1b. If the request is for a customers' on-prem instance, the site admin of that instance is the only one who can perform that action and they will need to follow the steps outlined here. From f628daac605040bab0fa5bd107972087f3ab7852 Mon Sep 17 00:00:00 2001 From: Galindo-J Date: Thu, 21 Dec 2023 17:12:34 +0000 Subject: [PATCH 2/3] squash! Prettier --- .../support/process/permanently_deleting_user_data.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/departments/technical-success/support/process/permanently_deleting_user_data.md b/content/departments/technical-success/support/process/permanently_deleting_user_data.md index e223d7bae482..c1e378d673a8 100644 --- a/content/departments/technical-success/support/process/permanently_deleting_user_data.md +++ b/content/departments/technical-success/support/process/permanently_deleting_user_data.md @@ -20,7 +20,7 @@ This will involve coordinating with multiple teams to get all the data deleted f 1a. If the request is for a Sourcegraph.com account, engage [one of your teammates who has access](../tools/index.md#sourcegraphcom-admin-access) (it requires site admin). Inform the customer that you can only remove the username associated with the email they submitted the request from. -_Teammates can [request site admin access to dotcom](https://handbook.sourcegraph.com/departments/security/admin-access-internal-instances/) through Entitle._ +_Teammates can [request site admin access to dotcom](https://handbook.sourcegraph.com/departments/security/admin-access-internal-instances/) through Entitle._ 1b. If the request is for a customers' on-prem instance, the site admin of that instance is the only one who can perform that action and they will need to follow the steps outlined here. From 9f9b72a59bf763056ad03ff2b8727a0bf31c1b23 Mon Sep 17 00:00:00 2001 From: Jonathan Galindo Date: Thu, 21 Dec 2023 11:17:09 -0600 Subject: [PATCH 3/3] Update permanently_deleting_user_data.md --- .../support/process/permanently_deleting_user_data.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/departments/technical-success/support/process/permanently_deleting_user_data.md b/content/departments/technical-success/support/process/permanently_deleting_user_data.md index c1e378d673a8..227cfef6d880 100644 --- a/content/departments/technical-success/support/process/permanently_deleting_user_data.md +++ b/content/departments/technical-success/support/process/permanently_deleting_user_data.md @@ -20,7 +20,7 @@ This will involve coordinating with multiple teams to get all the data deleted f 1a. If the request is for a Sourcegraph.com account, engage [one of your teammates who has access](../tools/index.md#sourcegraphcom-admin-access) (it requires site admin). Inform the customer that you can only remove the username associated with the email they submitted the request from. -_Teammates can [request site admin access to dotcom](https://handbook.sourcegraph.com/departments/security/admin-access-internal-instances/) through Entitle._ +_Teammates can [request site admin access to dotcom](../../../security/admin-access-internal-instances.md) through Entitle._ 1b. If the request is for a customers' on-prem instance, the site admin of that instance is the only one who can perform that action and they will need to follow the steps outlined here.