diff --git a/content/departments/technical-success/support/process/permanently_deleting_user_data.md b/content/departments/technical-success/support/process/permanently_deleting_user_data.md
index ddf334d36c67..227cfef6d880 100644
--- a/content/departments/technical-success/support/process/permanently_deleting_user_data.md
+++ b/content/departments/technical-success/support/process/permanently_deleting_user_data.md
@@ -20,7 +20,7 @@ This will involve coordinating with multiple teams to get all the data deleted f
 
 1a. If the request is for a Sourcegraph.com account, engage [one of your teammates who has access](../tools/index.md#sourcegraphcom-admin-access) (it requires site admin). Inform the customer that you can only remove the username associated with the email they submitted the request from.
 
-_If no teammates with site admin access are available, then notify the customer that the account will be deleted by the end of the week/the end of next week (depending on when the request is made). Engage one of your teammates when possible and confirm with the customer once the account is deleted._
+_Teammates can [request site admin access to dotcom](../../../security/admin-access-internal-instances.md) through Entitle._
 
 1b. If the request is for a customers' on-prem instance, the site admin of that instance is the only one who can perform that action and they will need to follow the steps outlined here.