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rename "Subscriptions" to "Enterprise licenses" to avoid confusion wi…
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…th Cody Pro

Some users have gotten Sourcegraph Enterprise license keys confused with Cody Pro subscriptions because the former was also called "Subscriptions" in the user settings area ([example](https://discord.com/channels/969688426372825169/1212987159791800351/1213121019397546024)). The UI will start referring to these as "Enterprise licenses" not "Subscriptions" when https://github.com/sourcegraph/sourcegraph/pull/60911 is merged, to avoid confusion.

Docs PR: sourcegraph/docs#125

Code PR: https://github.com/sourcegraph/sourcegraph/pull/60911
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sqs committed Mar 7, 2024
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2 changes: 1 addition & 1 deletion content/departments/data-analytics/enablement.md
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Expand Up @@ -35,7 +35,7 @@ Some customers have the contractual right to send us no telemetry at all, or a m
We also load data to BigQuery from:

- Salesforce: Customer Relationship Management system (CRM)
- Sourcegraph.com Site-admin pages: customer subscriptions and license keys
- Sourcegraph.com Site-admin pages: customer Enterprise license keys
- Sourcegraph production database: we query a few particular tables from the production database via terraform to access data for Sourcegraph.com
- Google Sheets: There are a [number of spreadsheets](https://drive.google.com/drive/folders/1LIfVyhjhh_mpc0SNOFvpNfN2h4CmGQmI) that get loaded into BigQuery
- Zendesk: customer support ticketing
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Expand Up @@ -17,7 +17,7 @@ In some incidents, we may learn that we need to pause a release.

## Go-to-market (license and subscription) issues

If a customer is experiencing an issue related to their license key or subscription status, any member of the Sourcegraph team has authority to generate a new, valid license key for any customer for any number of users that is **valid for up to 7 days** in the [site-admin Subscriptions page on Sourcegraph.com](https://sourcegraph.com/site-admin/dotcom/product/subscriptions). This will prevent the initial incident responder from being bottlenecked on a member of the go-to-market team that can validate the customer's subscription status.
If a customer is experiencing an issue related to their Enterprise license key status, any member of the Sourcegraph team has authority to generate a new, valid license key for any customer for any number of users that is **valid for up to 7 days** in the [site-admin Enterprise licenses page on Sourcegraph.com](https://sourcegraph.com/site-admin/dotcom/product/subscriptions). This will prevent the initial incident responder from being bottlenecked on a member of the go-to-market team that can validate the customer's Enterprise license status.

The incident responder will need to select a Sourcegraph.com account to attach the subscription to (typically the account should belong to the customer, so they can access the license key directly from their user profile, but in an emergency, the incident responder can use their own account in lieu of asking the customer), and can then manually generate a license key. No license "tags" are necessary.

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Expand Up @@ -16,7 +16,7 @@ To learn more about Cody Gateway, refer to the [main Cody Gateway page](./index.

Access to the production Cody Gateway instance can be provisioned with the following steps:

1. On sourcegraph.com, go to [**Site admin > Subscriptions**](https://sourcegraph.com/site-admin/dotcom/product/subscriptions)
1. On sourcegraph.com, go to [**Site admin > Enterprise licenses**](https://sourcegraph.com/site-admin/dotcom/product/subscriptions)
2. Find and open a subscription of interest
1. If you have the license key on hand, you can also use the [license key lookup tool](https://sourcegraph.com/site-admin/dotcom/product/licenses).
3. Under "Cody services":
Expand Down Expand Up @@ -47,9 +47,9 @@ Once access has been provisioned, for self-hosted customers please point them to
## Analyzing usage

A brief summary of Cody Gateway usage is available in each subscription's "Cody services" section:
A brief summary of Cody Gateway usage is available in each Enterprise license's "Cody services" section:

1. On sourcegraph.com, go to [**Site admin > Subscriptions**](https://sourcegraph.com/site-admin/dotcom/product/subscriptions)
1. On sourcegraph.com, go to [**Site admin > Enterprise licenses**](https://sourcegraph.com/site-admin/dotcom/product/subscriptions)
2. Find and open a subscription of interest
1. If you have the license key on hand, you can also use the [license key lookup tool](https://sourcegraph.com/site-admin/dotcom/product/licenses).
3. View data in "Cody services" section
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Expand Up @@ -17,9 +17,9 @@ The prospect/customer requires a Sourcegraph.com user account. If an account doe
- Replace `Company_Name` with the name of the company from Salesforce
- Separate these components with a hyphen: `-`
- The `SFDC_Unique_Account_ID` should be taken from the Unique Account ID field on the Account record in Salesforce.
1. Once the user account is created navigate to the [subscriptions page](https://sourcegraph.com/site-admin/dotcom/product/subscriptions).
1. Click **Create product subscription**.
- **Note: You must create a new subscription for each customer instance as well**.
1. Once the user account is created navigate to the [Enterprise licenses page](https://sourcegraph.com/site-admin/dotcom/product/subscriptions).
1. Click **Create Enterprise license**.
- **Note: You must create a new Enterprise license for each customer instance as well**.
1. Search for the user account that was created above in step 3 and click **Create new subscription**.
1. From the Product Subscription page for that user account, click **Generate new license manually**.
1. Fill out the license details:
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12 changes: 6 additions & 6 deletions content/departments/technical-success/ce/process/license_keys.md
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Expand Up @@ -21,7 +21,7 @@ This page explains how to create and maintain license keys for prospects and cus

## Licensing Overview

Sourcegraph requires site administrators to apply a license key to access to various [paid features](https://sourcegraph.com/pricing). License keys are created and managed via the **Site-admin > Subscriptions** page on sourcegraph.com/search.
Sourcegraph requires site administrators to apply a license key to access to various [paid features](https://sourcegraph.com/pricing). License keys are created and managed via the **Site-admin > Enterprise licenses** page on sourcegraph.com/search.

### Accessing Site Admin

Expand All @@ -33,7 +33,7 @@ License keys can only be generated by site administrators on sourcegraph.com. To
4. Go [here](https://sourcegraph.com/sign-in?sourcegraph-operator) and select `other login methods`.
5. Click `Continue with Sourcegraph Operators`. You'll be signed in and taken to sourcegraph.com/search.
6. On the top right click on your profile icon and the `site admin` menu will now be available for you to access.
7. Go to `Subscriptions`.
7. Go to `Enterprise licenses`.

### License Key Mechanics

Expand Down Expand Up @@ -125,10 +125,10 @@ Note: if a customer needs `multiple production instances` you should create a se

If an existing company or customer needs a new license key for any reason (e.g., they purchase more seats, they upgrade product tiers, or they simply renew), the TA will add a new license key to the _existing_ subscription. In that circumstance, do not click **Create a product subscription**; find the existing subscription on that page and then once viewing it, click **Generate new license manually**.

Visit the **Site-admin > Subscriptions** page, find the existing subscription, click into it, and follow the steps below (from the "Click **Generate new license manually**" step onwards).
Visit the **Site-admin > Enterprise licenses** page, find the existing enterprise license key, click into it, and follow the steps below (from the "Click **Generate new license manually**" step onwards).

1. Sign in to sourcegraph.com and visit the **Site-admin > Subscriptions** page.
2. Search for the user associated with the company, and click into the existing subscription ID (left-most column). (You can also check for a user already exists following the instructions in the [Internal Licensing FAQ](#internal-licensing-FAQ) document.)
1. Sign in to sourcegraph.com and visit the **Site-admin > Enterprise licenses** page.
2. Search for the user associated with the company, and click into the existing Enterprise license ID (left-most column). (You can also check for a user already exists following the instructions in the [Internal Licensing FAQ](#internal-licensing-FAQ) document.)
3. Click **Generate new license manually**. Fill out the license end date (most typically to match the contract terms) and fill in the appropriate license tags. For tags, see [License Key Tags](#license-key-tags) section. Tags must be separated by comma (spaces are ignored).
4. Set the licensed number of users (note that if you added the `true-up` tag, the company will be able to exceed this count, but administrators will see a warning) and the end date for which the license should be valid, and click **Generate license**.
5. Finally, copy the license key, and send it to the relevant contact at the company. You can link them to the following docs for instructions on where to add the key: [Updating your license key](https://docs.sourcegraph.com/admin/subscriptions#updating-your-license-key)
Expand All @@ -148,7 +148,7 @@ In extreme circumstances, it may be required to revoke a customer's active Sourc

To revoke an active license, follow these steps:

1. Sign in to sourcegraph.com and visit the **Site-admin > Subscriptions** page.
1. Sign in to sourcegraph.com and visit the **Site-admin > Enterprise licenses** page.
2. Navigate to the license that needs to be revoked.
3. Click on the red **Revoke** button and provide a reason for the revocation.

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Expand Up @@ -237,7 +237,7 @@ And in some cases, the customer resolves the issue or you figure it out on your

## And sometimes, we need help from teams outside of engineering ...

### Subscriptions and licenses
### Enterprise licenses keys

**Keywords**: `subscription`, `license`, `key`, `renew`, `expire`, `contract`

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