From bd0d24842a347212ebf72f48fe1bad60ebed52f2 Mon Sep 17 00:00:00 2001 From: amenne Date: Tue, 30 Jan 2024 18:34:07 +0000 Subject: [PATCH] squash! Prettier --- .../ta/digital-success/team-culture/digital-success-program.md | 3 +-- .../ta/digital-success/team-culture/processes.md | 1 - 2 files changed, 1 insertion(+), 3 deletions(-) diff --git a/content/departments/technical-success/ta/digital-success/team-culture/digital-success-program.md b/content/departments/technical-success/ta/digital-success/team-culture/digital-success-program.md index b65c8f3520bb..be1f48491cd9 100644 --- a/content/departments/technical-success/ta/digital-success/team-culture/digital-success-program.md +++ b/content/departments/technical-success/ta/digital-success/team-culture/digital-success-program.md @@ -57,7 +57,6 @@ Where customer health is poor or concerning, specific email campaigns are sent t When users begin to interact with a new feature for the first time, the Digital Scaled team is alerted and advanced use case materials are sent to the account to encourage enablement and use. - ### Nurturing Customers enter the nurture phase once they have reached 80% utilization (MAU / Seats) AND 30% usage (DAU / MAU) OR their renewal is within 120 days (at which point they enter the renewal lifecycle stage). @@ -78,4 +77,4 @@ After their first 90 days, the Program Contact, Champion, and Instance Admin are #### Quarterly check-ins -Starting 90 days into the relationship, we also begin offering quarterly check-ins with customers. They are invited to schedule time with the TA team to cover topics such as enablement & training asks, product roadmap overviews, product feedback sessions, or general check-ins. \ No newline at end of file +Starting 90 days into the relationship, we also begin offering quarterly check-ins with customers. They are invited to schedule time with the TA team to cover topics such as enablement & training asks, product roadmap overviews, product feedback sessions, or general check-ins. diff --git a/content/departments/technical-success/ta/digital-success/team-culture/processes.md b/content/departments/technical-success/ta/digital-success/team-culture/processes.md index 444dd309be0a..cb343ba001c3 100644 --- a/content/departments/technical-success/ta/digital-success/team-culture/processes.md +++ b/content/departments/technical-success/ta/digital-success/team-culture/processes.md @@ -21,4 +21,3 @@ The pre-to-post sales handoff process consists of the following steps: 2. If relevant, generates request for new cloud production instance. 3. Completes [instance to admin mapping](https://docs.google.com/document/d/12W85VTKLJg2Os74PWADxwOPfpMozB0mUm4Do6fN9dFs/edit?usp=sharing) 4. Tags customer contacts with the appropriate `role` on their contact card in Salesforce. -