clarification on teams

sourcegraph · Jan 30, 2024 · 66079fc · 66079fc
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commit 66079fc
Showing 1 changed file with 6 additions and 3 deletions.
diff --git a/content/departments/technical-success/ta/index.md b/content/departments/technical-success/ta/index.md
@@ -13,11 +13,14 @@ Becoming a trusted advisor to our customers to enable them to better solve their
 The Technical Advisory organization is comprised of three teams:
 
 - [Enterprise & Strategic Technical Advisors](enterprise-success/index.md)
-  - Named, dedicated to specific customers; provides a high-touch, customized experience
+  - Named and dedicated to specific customers
+  - Provides a high-touch, highly customized experience
 - [Pooled Technical Advisors](pooled-success/index.md)
-  - Non-dedicated, shared across a set of customers; provides a medium-touch, customized experience, also leverages digital programming
+  - Non-dedicated but shared across a set of customers
+  - Provides a medium-touch, customized experience that also leverages digital programming
 - [Digital Technical Advisors](digital-success/index.md)
-  - Non-dedicated, on-demand across a large set of customers; provides a low-touch digital-first experience
+  - Non-dedicated, on-demand coverage across a large set of customers
+  - Provides a low-touch experience that relies heavily on automated tooling
 
 ## Customer Segmentation