diff --git a/content/departments/technical-success/support/process/non-support-emails.md b/content/departments/technical-success/support/process/non-support-emails.md index a1ce34f4cee2..4030bd1bdda0 100644 --- a/content/departments/technical-success/support/process/non-support-emails.md +++ b/content/departments/technical-success/support/process/non-support-emails.md @@ -1,6 +1,6 @@ # Handling Non-Support Emails -Occasionally, non-support emails will be sent to support@sourcegraph.com, either cold outreach, employment verification, bills, marketing, or spam. We can forward these emails to the appropriate team and close the ticket. +Occasionally, non-support emails will be sent to support@sourcegraph.com, either cold outreach, employment verification, bills, marketing, or spam. We can forward these emails to the appropriate team and close the ticket. **Marking Spam:** If an email is spam, navigate to the ticket menu and select ‘Mark as spam’. @@ -14,4 +14,4 @@ Consult the relevant Slack channel to identify the correct recipient for the ema #ask-people-team: Employment verification, job applications, etc. #discuss-finance: Bills, POs, or receipts. -If you are unsure where to direct an email or need help determining the appropriate action, request guidance in the #team-support-engineering channel. \ No newline at end of file +If you are unsure where to direct an email or need help determining the appropriate action, request guidance in the #team-support-engineering channel.