From 2af9f9f0b61142116f94d426541eb009d97d7188 Mon Sep 17 00:00:00 2001 From: davidmedina-contact Date: Wed, 17 Apr 2024 00:01:19 +0000 Subject: [PATCH] squash! Prettier --- content/departments/data-analytics/user-definitions.md | 10 +++++----- 1 file changed, 5 insertions(+), 5 deletions(-) diff --git a/content/departments/data-analytics/user-definitions.md b/content/departments/data-analytics/user-definitions.md index 59e1584de003..91c9f0c113d6 100644 --- a/content/departments/data-analytics/user-definitions.md +++ b/content/departments/data-analytics/user-definitions.md @@ -57,12 +57,12 @@ NPS score = % promotors of total submissions - % detractors of total submissions The technical health score combines high-level, aggregated metrics in order to understand customer engagement with the product, as a means to ensure customers are receiving maximum value from Sourcegraph. We currently include the following metrics: -| Metric | Description | -| --------------------------------------------------- | ----------------------------------------------------------------------------------------------------- | -| Adoption measured as:
MAU/Purchased seats (%) | Used as a measure of monthly adoption within a customer’s total licensed user base.
This applies to most deals that do not have an unlimited deal contract (unlimited licensed seats). | +| Metric | Description | +| --------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | +| Adoption measured as:
MAU/Purchased seats (%) | Used as a measure of monthly adoption within a customer’s total licensed user base.
This applies to most deals that do not have an unlimited deal contract (unlimited licensed seats). | | Adoption measured as:
MAU/TAM (%) | When a customer is on an unlimited deal contract (unlimited licensed seats), the account team will use TAM (Total Addressable Market) as a denominator.
TAM is the total amount of possible end-users that can use the Sourcegraph platform at a given company. | -| Usage measured as:
DAU/MAU (%) | Used as a measure of overall engagement / stickiness of the platform within an account’s active users | -| # of versions behind current Sourcegraph version | Used as a measure of overall instance health | +| Usage measured as:
DAU/MAU (%) | Used as a measure of overall engagement / stickiness of the platform within an account’s active users | +| # of versions behind current Sourcegraph version | Used as a measure of overall instance health | Additional Resources: