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Update content/departments/technical-success/ce/process/license_keys.md
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Co-authored-by: Petri-Johan Last <[email protected]>
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amenne and pjlast authored Jan 29, 2024
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### Out of Contract License Extensions

In select circumstances, such as a bridge extension being requested due to the renewal process not aligning with license expiration, Sales **must receive approval from the VP of Finance and VP of Sales to issue a licensing exception**. This approval is granted via request in #deal-desk. If an AE requests a deviation from their contract licensing terms, please validate that the necessary approvals have been granted _before_ making any changes to a customers' license key.
In select circumstances, such as a bridge extension being requested due to the renewal process not aligning with license expiration, Sales **must receive approval from the VP of Finance and VP of Sales to issue a licensing exception**. This approval is granted via request in #deal-desk. If an AE requests a deviation from their contract licensing terms, please validate that the necessary approvals have been granted _before_ making any changes to a customer's license key.

## Internal licensing FAQ

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