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- User roles
- Interviews with 4 user roles
- Functional requirements
- Usability and performance requirements (SMART)
- Waiter
- Head waiter
- Restaurant manager
- Advertisment manager
- Head manager
- Customer
- Loyal Customer
1. How do you start your day at work?
Come to work, dress up and get some coffee before opening the door for clients.
2. Do you have to check in or otherwise authenticate yourself in POS?
Yes, I check in using my fingerprint.
3. So every waiter has a personal account and orders?
Yes, true.
4. But are waiters able to hand the bill over to the other waiter?
No, you cannot.
5. Has this been a problem?
Yes, it has. There have been times when someone has to leave unexpectedly and has open tables.
6. Can any waiter change the bill, for example correct a mistake?
No, the head waiter must approve the process.
7. How do clients pay the bill?
Mostly with card. But sometimes cash, too.
8. Can you pay part of the bill with cash and the rest by card?
Yes, you can. It happens rarely. But yes, there's an option.
9. Can you pay from table?
No. You cannot pay from the table, you have to come to the counter.
10. But can you order from the table?
Sure, why not. But our clients usually prefer to order at the counter.
11. What happens when the customer leaves without paying?
It's called the cold bill. There are two options. Whenever this happens, head waiter looks over the case and marks it as waiter's fault if necessary - waiter has to pay the bill. When it happend regardless of the waiter's action, it will be marked so and is covered by the company.
12. How are tips handled? Included in the bill or not?
Not included in the bill. But there's a tip jar on the counter.
13. Do you have and accept coupons?
No, but we have loyal customer card and happy hour 17-19.
14. How does one become a loyal customer?
Simple, you just have to fill a written form and the waiter will enter it to POS.
15. What kind of information do you get from the form?
Name, age, sex, e-mail, address.
16. What are you open times
We open at noon. We close three hours past midnight. Friday and Saturday we stay open until 5.
17. Does the number of waiters vary during the day?
Yes, we have a few extra pair of Friday and Saturday evenings.
18. How does one make a reservation?
One has to call to make a reservation. We take a name and put the sign on the corresponding table.
19. Can you preorder when you make reservation?
Yes. The table will be served shortly after they arrive.
20. Do you deliver?
No we don't deliver.
21. Does the system have any kind of age restrictions?
Yes, whenever one orders alcoholic beverages the reminder for age verification pops up.
Okay, this is it. Thank you for your time and answers!
//Other questions Are there any differences in the mentioned operations between different countries? Should we support credit cards at all? If so, which credit cards? Must clients pay for the order immediately after its entered to the system or can the bill be left open? Must an open bill have a limit? If so, will it depend on the client? Can the limit be increased if client is using an accepted credit card? Do you have time specific restriction. For example alcohol or breakfast menu. Do you have happy hour? Can you pay with invoice? Does it has to work realtime? Reports instantly? Do you have multi-locaton POS in one restaurant? What devices you have for POS? What devices it should support? How you get loyal customer information? What information is required? Language difference? How you send advertisement stuff? Electronically? SMS? Can you target different loyal customer groups? How often do you send campaigns? Campaigns are local or region wise? Language difference? TIPS?
// Siim
// Ardo
// Pärt
// Siia tuleks sisu peale intervjuude valmimist.
// ootame juhendajalt vastust. Usability
- User performed actions must be logged and stored for 30 days.
- POS must be able to function offline (limited functionality).
- All failed actions must present cause of the error.
Performance
- POS must be able to function offline (limited functionality).
- All non-network actions must peform in less than 1 second.
- All network actions must peform in less than 10 seconds.