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Table of contents

• User roles
• Functional requirements
• Usability and performance requirements
• Interviews with 4 user roles

User Roles

• Waiter
• Head waiter
• Restaurant manager
• Advertisment manager
• Head manager
• Customer
• Loyal Customer

Interviews

Head waiter

1. How do you start your day at work?

Come to work, dress up and get some coffee before opening the door for clients.

2. Do you have to check in or otherwise authenticate yourself in POS? Yes, I check in using my fingerprint. 3. So every waiter has a personal account? Yes, true. How long are shifts?

1. • 1. • 1. • 1. 1. How are tables divided for waiters?
2. • 1. • 1. • 1. 1. Can you order from table and/or at bar.
3. • 1. • 1. • 1. 1. Can the customer pay at the table and/or at bar.
4. • 1. • 1. • 1. 1. How are tips handled? Included in the bill or not?
5. • 1. • 1. • 1. 1. Do you deliver?
6. • 1. • 1. • 1. 1. Can waiter have the right change the bill?
7. • 1. • 1. • 1. 1. Does the number of waiters vary during the day? Extra work hands during the rush hour?
8. • 1. • 1. • 1. 1. What happens when the client does not pay the bill?
9. • 1. • 1. • 1. 1. Should waiters be able to hand the bill over to the other waiter?
10. • 1. • 1. • 1. 1. Does client pay half cash, half card?
11. • 1. • 1. • 1. 1. Can you split the bill?
12. • 1. • 1. • 1. 1. How long are you open? If 24h, when starts the report day?
13. • 1. • 1. • 1. 1. Does the system have age restrictions? Do you have to enter birth date or sth?
14. • 1. • 1. • 1. 1. How do you make reservations for table?
15. • 1. • 1. • 1. 1. Can you preorder when you make reservation?
16. • 1. • 1. • 1. 1. How do you authenticate when you log in to POS?
17. • 1. • 1. • 1. 1. Do you have foreign clients? Often?
18. • 1. • 1. • 1. 1. Do you accept foreign currencies? Which?
19. • 1. • 1. • 1. 1. You get discount when you order to go? Free delivery?
20. • 1. • 1. • 1. 1. Do you have/accept coupons?

//Other questions Are there any differences in the mentioned operations between different countries? Should we support credit cards at all? If so, which credit cards? Must clients pay for the order immediately after its entered to the system or can the bill be left open? Must an open bill have a limit? If so, will it depend on the client? Can the limit be increased if client is using an accepted credit card? Do you have time specific restriction. For example alcohol or breakfast menu. Do you have happy hour? Can you pay with invoice? Does it has to work realtime? Reports instantly? Do you have multi-locaton POS in one restaurant? What devices you have for POS? What devices it should support? How you get loyal customer information? What information is required? Language difference? How you send advertisement stuff? Electronically? SMS? Can you target different loyal customer groups? How often do you send campaigns? Campaigns are local or region wise? Language difference? TIPS?

Restaurant manager

Advertisment manager

Head manager

Functional requirements