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Freshdesk v2 API works only via Freshdeskdomains and not via custom CNAMEs #75

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Lazloo opened this issue Oct 5, 2021 · 1 comment

Lazloo commented Oct 5, 2021

I tried to create an API object like

from freshdesk.api import API
a = API(domain='https://xxxx.freshservice.com', api_key='XXXX)

and I get the following error:

Freshdesk v2 API works only via Freshdeskdomains and not via custom CNAMEs

The text was updated successfully, but these errors were encountered:

fifieldt commented Jan 22, 2023

This is caused by the Freshdesk API.

Get the Freshdesk domain for your helpdesk by entering the admin interface, selecting helpdesk settings and looking at "Helpdesk URL". It should be *.freshdesk.com

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