Ghelper didn't work for me.

[aroh100876]

Rules

• I made myself familiar with the Readme, FAQ and Troubleshooting.
• I understand that, if insufficient information or no app logs will be provided, my issue will be closed without an answer.

What's wrong?

OK, since you asked me to explain the bug here :)

I really didn't have any problems with Armoury Crate, but I found out GHelper at r/Asustuf and since I really like simplicity, decided to try it out.

So, just so you know, I used X's GROK to unistall AC and followed all the steps it gave me including using the official tool from the ASUS website. And then I installed GHelper. But then it was already too late and just turned the computer off.

Yesterday I was watching a Hockey game on the ZenScreen connected to the Thunderbolt 4 (which I use basically for streaming only since I know that the TB4 is connected directly to the iGPU) and decided to play Black Myth Wukong.

Two things happened:

• To run the games I always open the Steam app, go to Library, select the game and click play (I know there are easier ways, but that's how I do it) and it took a lot of time for the game to start. I didn't think much about it at first.
• The FPS on the hockey game went super low, I would say less than 1 FPS. At first I thought it had to do with the website I was watching it from because let's say it was not from an official source.

Anyway, at some point I decided to close the game and see what happened with the Hockey game and it went back to normal. But since I know BMW is a very demanding game (basically the reason I sold my old computer and bought this one) I tried with Ghost of Tshushima and got the two problems again. I closed the Hockey game and opened Netflix In the browser and started streaming something and it had the same FPS problem. I tried both the Standard and Ultimate modes but I got the same results with both of them. I really don't know what the Optimus thing is so I can't say anything about it.

How to reproduce the bug?

Just start a game.

Logs

Don't have any, I searched for them but there is none.

Device and Model

ASUS TUF F15 model FX507VI-F15.I74070

Additional information.

Intel Core i7-13620H and NVIDIA GeForce RTX 4070 (8 GB). I upgraded the memory to 2x32 GB Corsair Vengeance SODIMM DDR5 RAM 5200 MHz and added a Crucial P5 Plus - SSD NVMe M.2, 1TB PCIe 4.0 3D NAND. On top of that I have two ZenScreens: Asus ZenScreen MB16ACV that is connected to the Thunderbolt 4 port and Asus ZenScreen MB16AHV conected to the HDMI. Also, connected to the USB 3.2 Gen1 Type-A port there is a Razer Tartarus Pro Gaming KeyPad and to the USB 3.2 Gen2 Type-C port there is a WD_BLACK P40 Game Drive SSD 2TB where all my games are installed. On the right side I connected a LLano RGB cooling pad and connected to it there is a Logitech Power Play Mouse Pad.

Armoury Crate

Uninstalled

Asus Services

None, I used GHelper to stop all of them.

Version

The downloadable version from 2 days ago.

OS

Windows 11 24H2 Build 26100.2605

[seerge]

@aroh100876 hello,

• I didn't completely get from your explanation - did you run your games on the external monitor or on internal display of the laptop?
• Did you play plugged in or from battery ?
• Do you have Game Mode turned on in windows
  ?
• What is selected under NVidia Control Panel -> Display Mode ?
  

As for log - you can find app log under %appdata%\GHelper\ folder (just copy paste this into address bar of explorer) and it will open the folder, then you can just drag-n-drop it into reply.

Thanks

[aroh100876]

@seerge

• I run the games on the laptop's internal display.
• Laptop is always plugged. This laptops eat the battery in minutes.
• Yes, Game Mode is on.
• I don't have the "Manage Display mode" option.

And here is the log :)

log.txt

[seerge]

@aroh100876 ok great,

You don't see Display Mode in Nvidia Control panel cause you are already in Ultimate mode (so display is routed to dGPU all the time). That's fine and how it should be. Optimus is available only in Standard :)

From the log it looks like you were on all default Turbo mode without any custom settings on top. The only change is probably an RTS, Visual mode (Game Visual in AC). So there is nothing that should be limiting performance :)

Can you do a quick test now:

1. Run your game with AC to make sure it runs ok ?
2. Then without uninstalling anything (for try it's not necessarily) just download latest release of G-Helper, set it to the same Turbo you used, and run a game again ? Does it run same ?

Thanks.

[aroh100876]

@seerge sorry this took so long but I spent the whole evening super busy.

So, I did what you said and ran G-Helper with AC still on the computer... and it was a mess. I got again the same two problems. So, I made sure the Run on Startup option was NOT checked and restarted the computer and with only AC working and not G-Helper the problems were still there. So I uninstalled AC and took a video of the the whole thing to show it to you.
Then I deleted G-Helper, reinstalled AC and restarted the computer and took a video of the computer working correctly so you can see the difference.

The problem is that the files are too big, so here is a link where you can see both videos if you want.

https://1drv.ms/f/c/906bc4366fd38ada/EkF0oPx51aVDnB_zlXuI-sMByVZEbinzGTa9O8DhwwhOsw?e=We80Rl

You can see on GHelper 1.mp4 that it takes almost a minute for the game to start vs 15 secs on GHelper 2.mp4. You can also see what happens to the movie on the TB4 monitor. I also included two pictures of the G-Helper configuration I had.

Anyway, G-Helper is doing something on my computer that changes stuff around and stays even if G-Helper doesn't start up when starting the computer.

P.S. I'll keep checking this to see if you want me to run any more tests. I see you are very passionate about G-Helper and I don't mind helping you out. Maybe not in the next two days since is Christmas Eve and Christmas, but I'll be checking this post.

[seerge]

@aroh100876 hello, ok. Thanks for checking!

Thing is that G-Helper wouldn't really even change anything in your case besides selecting a baked-in Turbo preset + selecting a default windows "Balanced" power plan in Control Panel.

It could be that something in the default power plan in windows was already changed (that restricts performance).

When you will have time can you:

1. Run latest release of G-Helper in Turbo mode again and check if game still starts slowly (no need to uninstall AC)
2. (Just as a sanity check) set Visual mode in the app to Default (instead of RTS) and check a game again ?
3. Try to reset power plan to defaults as explained here
4. Select Turbo in the app, then Fans+Power section and click Factory Defaults there too and check how game runs again?
5. If it doesn't help - open Fans+Power and set Power Mode (on the left) to High Performance Plan. Then check a game again ?

For this you don't need to uninstall AC. Furthermore every time you select a mode in AC or G-Helper they would set it over existing setting.