From 4d4cdf5c10bdf09c1a6dd6da1eb00ad3a5a94df3 Mon Sep 17 00:00:00 2001 From: Benedikt Rollik Date: Mon, 3 Feb 2025 11:11:31 +0100 Subject: [PATCH] feat(aps): troubleshooting --- menu/navigation.json | 18 +++++++++-- .../cant-connect-using-ssh.mdx | 6 ++-- .../cant-connect-using-vnc.mdx | 10 +++--- .../cant-create-apple-account.mdx | 4 +-- .../troubleshooting/cant-delete-mac-mini.mdx | 32 +++++++++++++++++++ .../filevault-preventing-system-boot.mdx | 6 ++-- .../troubleshooting/mac-mini-inaccessible.mdx | 10 +++--- .../mac-mini-installation-issues.mdx | 6 ++-- 8 files changed, 68 insertions(+), 24 deletions(-) create mode 100644 pages/apple-silicon/troubleshooting/cant-delete-mac-mini.mdx diff --git a/menu/navigation.json b/menu/navigation.json index d7384b9478..30af49ea03 100644 --- a/menu/navigation.json +++ b/menu/navigation.json @@ -931,20 +931,32 @@ { "items": [ { - "label": "Filevault is preventing system boot", + "label": "Troubleshooting issues related to FileVault preventing system boot", "slug": "filevault-preventing-system-boot" }, + { + "label": "Troubleshooting inaccessibility issues to Mac minis", + "slug": "mac-mini-inacessible" + }, + { + "label": "Troubleshooting Mac mini installation issues", + "slug": "mac-mini-installation-issues" + }, { "label": "Troubleshooting remote desktop connections to Mac mini servers", "slug": "cant-connect-using-vnc" }, { - "label": "I can not connect to my Mac mini through a remote SSH connection", + "label": "Troubleshooting SSH connection issues to Mac mini servers", "slug": "cant-connect-using-ssh" }, { - "label": "I can not create a new Apple Account on my Mac mini", + "label": "Troubleshooting Apple account creation for hosted Mac minis", "slug": "cant-create-apple-account" + }, + { + "label": "Troubleshooting deletion issues with Mac minis", + "slug": "cant-delete-mac-mini" } ], "label": "Troubleshooting", diff --git a/pages/apple-silicon/troubleshooting/cant-connect-using-ssh.mdx b/pages/apple-silicon/troubleshooting/cant-connect-using-ssh.mdx index 14ec1bb4bb..0812c65239 100644 --- a/pages/apple-silicon/troubleshooting/cant-connect-using-ssh.mdx +++ b/pages/apple-silicon/troubleshooting/cant-connect-using-ssh.mdx @@ -1,9 +1,9 @@ --- meta: - title: Resolving SSH connection issues to Scaleway Mac mini servers + title: Troubleshooting SSH connection issues to Scaleway Mac mini servers description: Learn how to fix SSH connection problems with Scaleway Apple Silicon Mac mini by uploading your SSH key and rebooting the device. content: - h1: Resolving SSH connection issues to Scaleway Mac mini servers + h1: Troubleshooting SSH connection issues to Scaleway Mac mini servers paragraph: Learn how to fix SSH connection problems with Scaleway Apple Silicon Mac mini by uploading your SSH key and rebooting the device. tags: ssh ssh-key connection dates: @@ -60,4 +60,4 @@ ssh -i /path/to/your/private_key user@ Replace `/path/to/your/private_key` with your actual private key location and `` with your Mac mini’s IP address. ## Further troubleshooting - If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for Further troubleshooting. + If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for further troubleshooting. diff --git a/pages/apple-silicon/troubleshooting/cant-connect-using-vnc.mdx b/pages/apple-silicon/troubleshooting/cant-connect-using-vnc.mdx index 6cd4c00887..53bf7e3580 100644 --- a/pages/apple-silicon/troubleshooting/cant-connect-using-vnc.mdx +++ b/pages/apple-silicon/troubleshooting/cant-connect-using-vnc.mdx @@ -1,9 +1,9 @@ --- meta: - title: Troubleshooting Remote Desktop connections to Mac mini servers + title: Troubleshooting remote desktop connections to Mac mini servers description: This page provides solutions for when you cannot establish a remote desktop connection to your Mac mini. content: - h1: Troubleshooting Remote Desktop connections to Mac mini servers + h1: Troubleshooting remote desktop connections to Mac mini servers paragraph: This page provides solutions for when you cannot establish a remote desktop connection to your Mac mini. tags: remote vnc connection apple-silicon error dates: @@ -36,7 +36,7 @@ You are unable to establish a remote desktop (VNC) connection to your Scaleway M - Incorrect credentials are being used. - Remote connection client compatibility issues. -### Steps to resolve +### Solution #### Verify the server status Run the following command in a terminal: @@ -78,7 +78,7 @@ Use a compatible VNC client. See [this guide](/apple-silicon/how-to/access-remot If all else fails, [reinstall macOS](/apple-silicon/how-to/reinstall-mac-mini/) via the Scaleway console. Reinstalling your Mac mini will delete all data on it's disk. Ensure you have a backup of your data before launching any reinstallation. - + ## Advanced configuration and security @@ -108,4 +108,4 @@ sudo killall screensharingd ``` ## Further troubleshooting -If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for Further troubleshooting. +If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for further troubleshooting. diff --git a/pages/apple-silicon/troubleshooting/cant-create-apple-account.mdx b/pages/apple-silicon/troubleshooting/cant-create-apple-account.mdx index 589efbb1ea..a481432035 100644 --- a/pages/apple-silicon/troubleshooting/cant-create-apple-account.mdx +++ b/pages/apple-silicon/troubleshooting/cant-create-apple-account.mdx @@ -21,12 +21,12 @@ It serves as a unique account used to authenticate your identity and connect you ## Problem You are unable to create an Apple Account directly from your hosted Mac mini. -### Symptoms: +### Symptoms - An error message appears when trying to create an Apple Account. - The system prevents you from proceeding with account creation. - The error "Too many Apple Accounts created on this device" is displayed. -### Possible causes: +### Possible causes - Apple limits the number of Apple Accounts that can be created on a single device. - Restrictions on hosted Mac minis may prevent direct account creation. - Temporary connectivity issues may block the account creation process. diff --git a/pages/apple-silicon/troubleshooting/cant-delete-mac-mini.mdx b/pages/apple-silicon/troubleshooting/cant-delete-mac-mini.mdx new file mode 100644 index 0000000000..9c12722a97 --- /dev/null +++ b/pages/apple-silicon/troubleshooting/cant-delete-mac-mini.mdx @@ -0,0 +1,32 @@ +--- +meta: + title: Troubleshooting deletion issues with Mac minis + description: This page suggests solutions for when you cannot delete your Mac mini +content: + h1: Troubleshooting deletion issues with Mac minis + paragraph: This page suggests solutions for when you cannot delete your Mac mini. +tags: mac-mini deletion +dates: + validation: 2025-01-30 + posted: 2024-10-24 +categories: + - bare-metal +--- + +## Problem +You are unable to delete your Mac mini. + +### Symptoms +- An error message appears when trying to delete your Mac mini. +- The Scaleway console prevents you from deleting your Mac mini. + +### Possible causes +- The minimum rental period for Apple Mac mini machines is 24 hours due to [Apple's Software License Agreement](https://www.apple.com/legal/sla/docs/macOSSequoia.pdf) (Section 3. ii). +- Scaleway enforces this restriction to comply with Apple's licensing terms. + +### Solution +- After keeping the Mac mini for more than 24 hours, try deleting it again via the Scaleway console, CLI, or API. + +## Further troubleshooting +If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for assistance with further troubleshooting. + diff --git a/pages/apple-silicon/troubleshooting/filevault-preventing-system-boot.mdx b/pages/apple-silicon/troubleshooting/filevault-preventing-system-boot.mdx index 2dbc291e16..b0704d815f 100644 --- a/pages/apple-silicon/troubleshooting/filevault-preventing-system-boot.mdx +++ b/pages/apple-silicon/troubleshooting/filevault-preventing-system-boot.mdx @@ -1,9 +1,9 @@ --- meta: - title: Preventing FileVault from blocking system boot + title: Troubleshooting issues related to FileVault preventing system boot description: This page explains how to prevent FileVault from stopping your system from booting. content: - h1: Preventing FileVault from blocking system boot + h1: Troubleshooting issues related to FileVault preventing system boot paragraph: This page explains how to prevent FileVault from stopping your system from booting. tags: filevault boot booting dates: @@ -64,4 +64,4 @@ To prevent FileVault from causing boot issues in the future: - **Ensure proper backups** before making changes to encryption settings. ## Further troubleshooting -If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for Further troubleshooting. +If the issue persists, contact [Scaleway's support](https://console.scaleway.com/support) for further troubleshooting. diff --git a/pages/apple-silicon/troubleshooting/mac-mini-inaccessible.mdx b/pages/apple-silicon/troubleshooting/mac-mini-inaccessible.mdx index e02664c278..624879b53d 100644 --- a/pages/apple-silicon/troubleshooting/mac-mini-inaccessible.mdx +++ b/pages/apple-silicon/troubleshooting/mac-mini-inaccessible.mdx @@ -1,9 +1,9 @@ --- meta: - title: Resolving Inaccessibility Issues with Mac mini + title: Troubleshooting inaccessibility issues with Mac mini description: Steps to troubleshoot and regain access to your Scaleway Apple Silicon Mac mini. content: - h1: Resolving Inaccessibility Issues with Mac mini + h1: Troubleshooting inaccessibility issues with Mac mini paragraph: Steps to troubleshoot and regain access to your Scaleway Apple Silicon Mac mini. tags: access, connectivity, mac-mini dates: @@ -25,12 +25,12 @@ My Mac mini is inaccessible. ### Symptoms Your Mac mini is inaccessible when you try to reach it on its IP address or hostname. -## Possible causes: +## Possible causes - Network configuration errors. - Firewall settings blocking access. - System crashes or unresponsive states. -### Solution: +### Solution 1. Check the network configuration: - Ensure that your Mac mini is correctly configured with the appropriate IP settings. @@ -41,4 +41,4 @@ Your Mac mini is inaccessible when you try to reach it on its IP address or host - Use the Scaleway console to reboot your Mac mini. 4. Contact support: - - If the issue persists, contact [Scaleway support](https://console.scaleway.com/support) for Further troubleshooting. + - If the issue persists, contact [Scaleway support](https://console.scaleway.com/support) for further troubleshooting. diff --git a/pages/apple-silicon/troubleshooting/mac-mini-installation-issues.mdx b/pages/apple-silicon/troubleshooting/mac-mini-installation-issues.mdx index 5a7aa2d576..3e623f33f1 100644 --- a/pages/apple-silicon/troubleshooting/mac-mini-installation-issues.mdx +++ b/pages/apple-silicon/troubleshooting/mac-mini-installation-issues.mdx @@ -25,12 +25,12 @@ The installation of your Mac mini failed. ### Symptoms The installation of your hosted Mac mini could not complete successfully. -### Possible causes: +### Possible causes - Incompatible installation image. - Network interruptions during installation. - Hardware compatibility issues. -### Solution: +### Solution 1. Verify installation image: - Ensure that the installation image is not is compatible with your Mac mini version. If unsure try a different version and relaunch the installation process. @@ -41,4 +41,4 @@ The installation of your hosted Mac mini could not complete successfully. - Navigate to the Scaleway console, select your Mac mini, and initiate a [reinstallation of macOS](/apple-silicon/how-to/reinstall-mac-mini/). 4. Contact support: - - If issues persist, reach out to [Scaleway's support](https://console.scaleway.com/support) for Further troubleshooting. + - If issues persist, reach out to [Scaleway's support](https://console.scaleway.com/support) for further troubleshooting.