GliaWidgetsSDK Release 2.8.0

Changed

• The deprecated styles that were marked as unavailable in Glia iOS Widgets SDK 2.7.0 are now accessible again but remain deprecated.
• When closing and re-opening the app during ongoing engagement, the engagement is restored and the Glia bubble is shown.
• PII masking improvements.

Fixed

• The app no longer becomes blocked when restored from the background if a survey couldn't be shown due to the app being in the background when an engagement ended.
• Error handling has been improved, including more informative error messages.
• When a visitor enters some text instead of choosing a GVA Quick Reply button, the Quick Reply card disappears.

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xcframework checksum: 0415a01e771cf7ea94490033b5217dca09e03b07bc7c6ef07586bf80f839a31b

Glia iOS Widgets SDK 2.7.1

Fixed

• SPM integration issue for XCFramework.

Known issues:

• SPM integration issue of GliaWigets as source code in DEBUG build mode, because of missing Foundation import. Build in RELEASE mode or use GliaWigetsXcf as workaround.

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xcframework checksum: 35d06a9915d3298bed7c022fa4d7b3d2fbe66fac434e320a1a558af7d6438f4c

Glia iOS Widgets SDK 2.7.0

Added

Visitors can now enqueue to multiple queues. You may either define a set of queue ID’s to use for enqueueing, or skip the queue ID in which case the visitor will enqueue in all default queues.

Changed

Marked deprecated styles as unavailable.

Fixed

• The operator ended engagement dialog was not shown after audio/video call in case the operator ended the call.
• For authenticated visitors with chat history, an engagement used to start automatically when they opened the chat, but now the engagement begins only after the visitor sends a message.

Known issues

• Integration via SPM fails, so as workaround 2.6.0 can be used until next release.

Glia iOS Widgets SDK 2.4.4

Fixed

• For authenticated visitors with chat history, an engagement used to start automatically when they opened the chat, but now the engagement begins only after the visitor sends a message.

This fix is available in version 2.4.4, and in version 2.7.0 and onwards.

Glia iOS Widgets SDK 2.6.0

Added

• Visitors can easily toggle between their devices front and back camera during engagement.
• Direct ID Token can be updated during an ongoing engagement to keep the visitor authenticated for longer time periods, if necessary.

Fixed

• The operator can now put the visitor on hold during Live Observation without experiencing technical issues.
• Video quality remains stable after the mobile device’s orientation change.
• The sender’s profile picture is now shown in the chat next to the Custom Card message, similarly to every other message type.
• Error messages shown to visitors were improved for the following cases:
  • When something went wrong while enqueueing.
  • When visitor tries to upload a file of unsupported type during the interaction.

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xcframework checksum: 4576caf383a972942c28dfb51181dffb06988fe11e85d18acbc78138a203ff15

Glia iOS Widgets SDK 2.4.3

Fixed

• Screen sharing used to drop when the app was sent to background and brought back to foreground.
• In case the engagement state was recovered, video engagement sometimes got stuck to the state connecting.
• Fallback was not properly handled in case custom response card with empty metadata object was introduced to the Widgets SDK.

Glia iOS Widgets SDK 2.4.2

Fixed

• When using Flutter, an error occurred when trying to send an attachment while Live Observing.

Glia iOS Widgets SDK 2.4.1

Added

• iOS Widgets' chat will be minimized when a visitor opens a deep link from a GVA card.

Glia Widgets SDK 2.4.0

Added

Improvements in the visitor authentication process:

• Visitors can now be authenticated with the Direct ID token during an ongoing engagement.
• The engagement will end when the visitor gets de-authenticated.

Glia iOS Widgets SDK 2.3.3

Added

• Media upgrade requests show up on all the application’s views, no matter if the visitor has minimized the chat view for a while, for example.

Changed

• iOS Widgets SDK 2.3.3 uses the Swift Phoenix Client version 5.3.1.
• Live Observation's resource usage is optimized.

Fixed

• When using Flutter, the Live Observation was not available for the operator.