From 157f40da9ec65afce256c1f7881fe852981dd969 Mon Sep 17 00:00:00 2001 From: hengm3467 <100685635+hengm3467@users.noreply.github.com> Date: Fri, 20 Dec 2024 13:38:52 +0800 Subject: [PATCH 1/2] Update rw-premium-edition-intro.mdx --- get-started/rw-premium-edition-intro.mdx | 29 +++++++++++++----------- 1 file changed, 16 insertions(+), 13 deletions(-) diff --git a/get-started/rw-premium-edition-intro.mdx b/get-started/rw-premium-edition-intro.mdx index cba3c261..cd1377a4 100644 --- a/get-started/rw-premium-edition-intro.mdx +++ b/get-started/rw-premium-edition-intro.mdx @@ -85,19 +85,22 @@ A result of `t` means the key is valid; an error message indicates an invalid ke ## Support -RisingWave Premium edition offers the premium support: - -| **Support feature** | **Standard** | **Premium** | -| :--- | :--- | :--- | -| Service hours | 12x5 | 24x7 | -| Response time | Critical - 4 hours | Critical - 1 hour | -| | High - 12 hours | High - 4 hours | -| | Medium - 24 hours | Medium - 12 hours | -| | Low - 48 hours | Low - 24 hours | -| Dedicated Slack channel | No | Yes | -| Max technical contacts | 2 | 8 | -| Named support engineer | No | Yes | -| Solution engineer access | 2 hours per month | 8 hours per month | +RisingWave provides three levels of support packages: + +| **Support Package** | **Starter** | **Pro** | **Mission-Critical** | +| :--- | :--- | :--- | :--- | +| Service Hours | 8 am - 6 pm (M-F; Local Time) | 24x7 | 24x7 | +| Support Type | Standard | Premium | Premium| +| Support SLA | Urgent - 4 hrs | Urgent - 2 hrs | Urgent - 1 hr | +| | High - 12 hrs | High - 8 hrs | High - 4 hrs | +| | Normal - 48 hrs | Normal - 24 hrs | Normal - 12 hrs | +| | Low - 1 week | Low - 48 hrs | Low - 24 hrs | +|Designated Technical Account Manager | No |No | Yes| +| Slack / Team Channels | No | Yes | Yes | +|Scheduled Service Engagement| - |8 hrs / month | 16 hrs / month | +| Business Reviews | Annual | Quarterly | Monthly | +| Pricing | Included with RisingWave Premium Edition | $5,000 / month | $10,000 / month | +| Additional PRO Service Hours | $200 / hr | $200 / hr | $200 / hr | ## Pricing From 47c1cc049e86b5dca7a467f1937338c7a64b86b8 Mon Sep 17 00:00:00 2001 From: hengm3467 <100685635+hengm3467@users.noreply.github.com> Date: Fri, 20 Dec 2024 15:18:21 +0800 Subject: [PATCH 2/2] Update get-started/rw-premium-edition-intro.mdx Co-authored-by: IrisWan <150207222+WanYixian@users.noreply.github.com> Signed-off-by: hengm3467 <100685635+hengm3467@users.noreply.github.com> --- get-started/rw-premium-edition-intro.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/get-started/rw-premium-edition-intro.mdx b/get-started/rw-premium-edition-intro.mdx index cd1377a4..cb12b2e8 100644 --- a/get-started/rw-premium-edition-intro.mdx +++ b/get-started/rw-premium-edition-intro.mdx @@ -98,7 +98,7 @@ RisingWave provides three levels of support packages: |Designated Technical Account Manager | No |No | Yes| | Slack / Team Channels | No | Yes | Yes | |Scheduled Service Engagement| - |8 hrs / month | 16 hrs / month | -| Business Reviews | Annual | Quarterly | Monthly | +| Business Reviews | Annually | Quarterly | Monthly | | Pricing | Included with RisingWave Premium Edition | $5,000 / month | $10,000 / month | | Additional PRO Service Hours | $200 / hr | $200 / hr | $200 / hr |