Shopping cart delivery note

[ccleeton]

Add the following text to items that would be viewed in the reading rooms.

These item(s) will be paged upon your arrival to the reading room.

This is to help researchers understand when they will be able to see items they have requested.
Related/similar to ticket #1154 #1244 & #1249

[hackartisan]

👍🏻 one question, are we sure that "paged" is a clear word to patrons? Will they know what this means?

[ccleeton]

We do use that word fairly frequently. I see your point, but I do think it works for our purposes.
I also don't have a better word.

[ccleeton]

other terminology options could be:
using active verbs
retrieve
deliver
bring
provide
staff will clarify when we have a cycle

[ccleeton]

Sara and I discussed to change to the following text.

This item can be viewed in person at xxxx (library name) during business hours.

We also want to remove "manuscript" word from Mudd name that comes into the cart.

[Seanwarren77]

If I understand correctly, the text in this screen shot that says "view this item in the Mudd Manuscript Library" should be changed to, "This item can be viewed in person at Mudd Library during business hours."

1. The current link to Mudd Library goes to Special Collections, should that go to the Mudd Library page which is
   https://library.princeton.edu/services/special-collections/seeley-g-mudd-manuscript-library

2. Should we link business hours to this page: https://library.princeton.edu/hours

[ccleeton]

So we want the common text to say This item can be viewed in person (library name as a hyperlink here) during business hours.

For the library name for Mudd to make it shorter - Mudd Library
For the library name for Firestone stays the same - Firestone Library

we would prefer to keep the link to this as it gives alot of specific information about visiting special colletions
https://library.princeton.edu/services/special-collections/visit-special-collections

[ccleeton]

Thanks for the great work on this ticket. I added a screen shot of a few items that I was testing in the cart and it seems that the review note is overriding the location as you can see in the top item in the cart.
I am also not seeing the Mudd Library name change.
Did it maybe not index yet?

[Seanwarren77]

@ccleeton Sorry about that just deployed, please let me know if this fixes the issue.

[ccleeton]

Thanks Sean, I see the change in the Mudd Library but I am still seeing that the review note is overriding the location as you can see in the top item in the cart.
We would prefer to have the review note and the location appear. Is that possible?

[Seanwarren77]

If we have them both appear at the same time, this is what it will look like:

This item can be viewed in person at Mudd Library. These item(s) will be paged upon your arrival to the reading room. Item may need to be reviewed by staff for access.

The above text seems to provide conflicting information. Users may be upset when they show up to the reading room only to be denied access. How often is access granted when users show up to the reading room requesting restricted materials? If this warrants discussion lets set up a meeting.

[ccleeton]

While I can understand your concern. We would prefer users to have a potential warning. It is always possible that a researcher might not be able to see something.

[sdellis]

@ccleeton I'm confused by this response. I think we should schedule a Zoom call to discuss and come to an agreement.

[ccleeton]

Sure, to clarify due to access restrictions set but the University or donors there is always a chance that something can not be viewed in person. So we want to let researchers know physically where the items are on campus but also that there is a chance based on a restriction they might not be able to see it in person.

[sdellis]

Item may need to be reviewed by staff for access.

I would suggest more specificity in the above sentence to avoid confusion and potentially unhappy patrons:

Staff will review the items upon your arrival to determine access.

[arusinko]

Are the restrictions that would prompt this message in the shopping cart pulled from the component level?