R help pages are not displayed

[HenningLorenzen-ext-bayer]

System details:

Positron and OS details:

Positron Version: 2024.12.0 (user setup) build 96
Code - OSS Version: 1.93.0
Commit: c5ce275
Date: 2024-11-28T02:53:40.010Z
Electron: 30.4.0
Chromium: 124.0.6367.243
Node.js: 20.15.1
V8: 12.4.254.20-electron.0
OS: Windows_NT x64 10.0.22621

Interpreter details:

> sessioninfo::session_info()
─ Session info ─────────────────────────────────────────────────────────────────────────────────────
 setting  value
 version  R version 4.4.2 Patched (2024-11-29 r87412 ucrt)
 os       Windows 11 x64 (build 22621)
 system   x86_64, mingw32
 ui       Rgui
 language (EN)
 collate  German_Germany.utf8
 ctype    German_Germany.utf8
 tz       Europe/Berlin
 date     2024-12-04
 pandoc   NA

─ Packages ─────────────────────────────────────────────────────────────────────────────────────────
 package     * version date (UTC) lib source
 cli           3.6.3   2024-06-21 [1] RSPM
 sessioninfo   1.2.2   2021-12-06 [1] RSPM

 [1] C:/Users/[Redacted]/AppData/Local/Programs/R/R-4.4.2patched/site-library
 [2] C:/Users/[Redacted]/AppData/Local/Programs/R/R-4.4.2patched/library

────────────────────────────────────────────────────────────────────────────────────────────────────

> Sys.getenv() |> (\(.x) .x[grepl("^R_", names(.x))])()
R_ARCH                                             /x64
R_COMPILED_BY                                      gcc 13.3.0
R_DOC_DIR                                          C:/Users/[Redacted]/AppData/Local/Programs/R/R-4.4.2patched/doc
R_HOME                                             C:/Users/[Redacted]/AppData/Local/Programs/R/R-4.4.2patched
R_INCLUDE_DIR                                      C:/Users/[Redacted]/AppData/Local/Programs/R/R-4.4.2patched/include
R_LIBS_SITE                                        C:/Users/[Redacted]/AppData/Local/Programs/R/R-4.4.2patched/site-library
R_LIBS_USER                                        ~/R/win-library/4.4.2
R_RTOOLS44_PATH                                    C:\Users\[Redacted]\R\rtools\44/x86_64-w64-mingw32.static.posix/bin;C:\Users\[Redacted]\R\rtools\44/usr/bin
R_SHARE_DIR                                        C:/Users/[Redacted]/AppData/Local/Programs/R/R-4.4.2patched/share
R_USER                                             C:\Users\[Redacted]\OneDrive - [Redacted]\Personal Data

Describe the issue:

When invoking the R help, the help pane opens but remains unpopulated.

Steps to reproduce the issue:

1. Start R interpreter
2. Invoke help, e.g. ?file

Expected or desired behavior:

Help page is presented.

Were there any error messages in the UI, Output panel, or Developer Tools console?

From Developer Tools console:

connections.html:1 
        
        
       Failed to load resource: the server responded with a status of 502 (Bad Gateway)

[juliasilge]

I believe this is the same as #3543. Want to take a look and see if you have anything additional to add? Are you able to reproduce this every single time you open Positron?

[HenningLorenzen-ext-bayer]

I believe this is the same as #3543. Want to take a look and see if you have anything additional to add?

Sure.

Are you able to reproduce this every single time you open Positron?

Yes

[juliasilge]

Thanks! Let's track this in #3543.