PHP Fatal error: Call to a member function getName() on null

[jaketyo]

OSTicket Version: v1.10-rc.3 (907ec36)

Error:
PHP Fatal error: Call to a member function getName() on null in /var/www/html/osticket-dev/include/plugins/post-slack/slack.php on line 31 PHP Fatal error: Call to a member function getLastMessage() on null in /var/www/html/osticket-dev/include/class.ticket.php on line 801

For some reason getName() and getLastMessage() return these errors. Because of these errors, my entire instance of OSTicket crashes when creating a ticket unless they're commented out.

Also, $ticket->getSubject() returns nothing.

[patmandenver]

Thanks for posting the error. Its good timing for me.

Over the next 30 days I will be redoing the script I made and making some better documentation for it. I will look into this error as I do.

[seemple]

Hi! I was working developing a similar solution. Have you tried to send a message when a ticket is commented/updated? Thanks!