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Znuny
PublicZnuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.ITSMChangeManagement
Public- Provide a second phone and email ticket create screen with own config settings.
Survey
Public- A module to enable escalation suspension.
otrs-sopm
PublicFAQ
Public- This package contains the functionality to download all ticket or article attachments as a single zip file.
- With this extention you will be able to add external links to OTRS agent and customer navigation bar.
ZnunyCodePolicy
PublicZnuny code quality checker.Znuny-Search
Public- PostMaster filter to prevent ticket status changes by out-of-office messages.
SystemMonitoring
PublicThis module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be c…ITSMCore
PublicITSM
PublicThis package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.GeneralCatalog
Public- Sort QueueView, StatusView and LockedView in OTRS by last contact.
- This feature shows you the ticket unlock time in ticket zoom view.
Znuny-ExtraSkins
PublicZnuny-HealthStatus
PublicZnuny4OTRS-CTI
PublicURL-CTI Support for incoming calls.- Automatically expands article details in ticket zoom.
Znuny-SearchFrontend
Public