GitHub Community
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Select Topic AreaQuestion BodyI changed my banking institution and stopped my old account (I used to sponsor a repo or two from it). GitHub started showing a big red message saying:
However, I am happy with no longer sponsoring any repositories and not having my new payment information in GitHub. I simply want to get rid of the red banner. I was unable to delete my old payment method completely, as there's only an Edit option and all the fields are required. GitHub has been showing me this message for over a month and I simply want it to go away.
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Replies: 26 comments 3 replies
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@m93a Hi there! Thanks for reaching out. We usually recommend / encourage users to contact support for any account specific questions, like you included in the text above. (I also included our canned reply below) Others here may have encountered similar challenges though so I'd be curious to see if another person has a solution. I'm going to share this as feedback with the sponsors team in case there is a product fix that would be a better solution for users. Please be sure to update this thread if you find a way to resolve this. Thank you! Support Referral:
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I still see this message. I canceled my Copilot account and, like m93a, can't delete my payment method. I've tried logging out and back in, and logging in from a different browser, to no effect. Clicking the "contact support" link in the message takes me to an FAQ search box, which is less than intuitive. I'm replying here so I can link from the support ticket. |
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I filed a support ticket and got the following reply:
And indeed, I don't see the banner anymore! |
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same issue， please help me to cancle it |
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Same here |
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Same here, next payment due April 25, but message remains. Thanks. |
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Dear GitHub Team, I hope you are doing great, I'm getting this annoying warning: "We are having a problem billing your account. Please update your payment method or call your payment provider for details on why the transaction failed. I gave my Revolut online card, which is always empty. I thought you would only charge at the end of the Copilot trial. Please can you take down that warning please? Thank you, Jose, |
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I should be opening a ticket, I've read that now... |
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Same here |
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你好github团队，我的已经取消续订了，能否将我的红色警告取消掉 |
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same issue |
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same issue here |
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same issue please help |
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same here |
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same here |
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Same issue. |
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So why github developers do not just add a single button for delete the cur payment method if it not valid or there is any problem with it !!! |
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Hello, same problem here, what is the solution please ? |
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Same here. |
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Do I need to make a browser extension to remove this annoying alert or will we be able to hide it in github? |
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Same here. |
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and me too. |
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same issue here |
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same issue here, 100% sure my card is valid and info are tally. First time straight pop-out this error message. |
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same issue here |
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same issue |
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Same here |
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same here |
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and others
I filed a support ticket and got the following reply:
And indeed, I don't see the banner anymore!