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Bounced Email Service

Bounced Email Service separates incoming bounced emails in temporary failures and permanent failures (also called as soft and hard bounces) and handles messages accordingly.

How it works

The undeliverable emails (bounced emails) are forwarded from the HPI mailservers (mail4 and mail5) to the bouncedemails virtual machine. The Bounced Email Service runs a SMTP server on a high port (default:2525). Therefore the sending HPI mailservers have to be configured to this IP and port. However, this requires that the HPI mailservers can reach the bouncedemails virtual machine.

  • Bounced Email Service computes the incoming mails. The message handler separates the incoming bounced email and handles them accordingly:
    • Temporary failure: The accused email address in the bounced email and the domain from which the originally email was sent are stored in a local database together with a counter. The counter is incremented with each new incoming occurence. Once the counter exceeds a configured threshold, the accordingly email address is treaten as a permanent failure (and the counter is resetted).
    • Permanent failure: The accused email address in the bounced email is reported to the xikolo-account service. The xikolo-account service disables all notifications regarding this email address.

Handling permanent failures

If the Bounced Email Service detects a permanent failure, then the responsible plattform will be informed. The plattform is determined by the no-reply address, e.g. [email protected]. The Bounced Email Service tries to POST-request the plattform. The accordingly HTTP endpoint MUST be defined in the config.yml. See bounced_email_service/config.template.yml. The base_url endpoint MUST include {address} as an URL part. E.g. "http://mydomain.de/emails/{address}/suspend"

Install

As prerequisite you have to have installed: python3, python3-pip. Further you have to have installed pipenv.

Service

  • run pipenv install
  • copy bounced_email_service/config.template.yml to bounced_email_service/config.yml and adjust the values for production stage.

Install the systemd control files for Bounced_Email_Service. In the resources folder are examples for the systemd files. Adjust the values and install the services.

Development & Testing

Run the service as bouncedemails user in forground by pipenv run python3 bounced_email_service/service.py --env develop --debug run-smtpserver --port 2525. In another terminal run the webserver in tests folder: python3 develop_webserver.py 7001.
In a 3rd terminal send a testmail to SMTP server by python3 send_message_to_smtp.py. This should give the output in service:

bouncedemails - ------------- INCOMING MESSAGE -------------
bouncedemails - From:      [email protected] (Mail Delivery System)
bouncedemails - Subject:   Undelivered Mail Returned to Sender
bouncedemails - To:        [email protected]
bouncedemails - Domain:    mydomain.de
bouncedemails - Permanent: [email protected]
bouncedemails - Post to:   http://localhost:7001/emails/evil-address%40some-provider.com/suspend - [email protected]
bouncedemails - Response:  200, {"processd_email": "[email protected]"}

(The send_message_to_smtp.py script output differ, since it fetches from different logentries)