REFUND REQUEST

[I2IMAGES]

ONLOOK REFUND REQUEST -

TECHNICAL ISSUES DOCUMENTATION
Primary Issue: Complete Design View Malfunction
Problem: Design view shows completely blank/black screen despite code being present
Impact: Unable to use core visual design functionality that was paid for
Attempts to Resolve: Multiple restarts, window resets, mode changes - no resolution
Status: Tool completely non-functional for its primary purpose
Secondary Issues:

1. Layers Panel Inconsistency
   Layers panel sometimes shows elements, sometimes completely empty
   No correlation between layers showing and visual preview working
   Unpredictable behavior making design work impossible
2. Navigation/Routing Failures
   Footer links created in code do not appear on localhost:3000 site
   Legal pages (Privacy Policy, Cookie Policy, Terms of Service) return 404 errors
   Next.js routing not functioning properly despite correct file structure
3. Tool Stability Issues
   Requires frequent application restarts to maintain basic functionality
   Browser windows within Onlook become unresponsive
   Development server connection frequently drops
4. Preview Functionality Broken
   Cannot preview changes in real-time as advertised
   No way to see actual website appearance while editing
   Makes design iteration impossible
   Time Investment Lost:
   3+ hours of troubleshooting attempts
   Multiple complete restarts and reconfigurations
   Extensive code debugging for tool-related issues
   No productive design work accomplished
   Expected vs. Actual Experience:
   Expected: Visual design tool with live preview and editing capabilities
   Actual: Non-functional interface with no visual feedback or design capabilities
   Business Impact:
   Unable to complete website project as planned
   Professional timeline disrupted
   Forced to seek alternative solutions
   Conclusion:
   The tool fails to deliver its core advertised functionality. This constitutes a complete failure of the product to perform as promised, warranting a full refund.