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Allow customers to cancel orders #7384

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AndreiMaz opened this issue Oct 28, 2024 · 0 comments
Open

Allow customers to cancel orders #7384

AndreiMaz opened this issue Oct 28, 2024 · 0 comments

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@AndreiMaz
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Allow customerce to cancel orders on the order details page (public store). This is not the same as return requests.

Settings:

  • This feature should be configurable (order settings). Disabled by default.
  • Also add a setting indicating whether an order should be cancelled in this case. Or a notification will be sent to a store owner (without changing a status order)

Logic:

  • Let's decide when this option will be available. For example, unpaid orders only. Or undelivered orders only. What should we do with refunds in this case?
  • Once cancelled, a store owner should receive an email notification that an order has been cancelled by a customer.
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