Error after logging into Cync to connect light switch

[robertsfeir]

Hi there. I have a Wifi Cync Light switch, on my network. I've followed the install instructions. I can get through username/pass login followed by 2FA auth code, but the interface throws an error:

"Invalid or unsupported Cync configuration, please ensure there is at least one WiFi connected Cync device in your Home(s)"

In the logs I see this:

This error originated from a custom integration.

Logger: custom_components.cync_lights.config_flow
Source: custom_components/cync_lights/config_flow.py:105
integration: Cync Lights (documentation)
First occurred: 10:41:44 AM (1 occurrences)
Last logged: 10:41:44 AM

IndexError: list index out of range

Perhaps it's returning 0 devices so it's throwing this error?

Thing is on my iPhone in the Cync app I can see the device, it is connected to WiFi, and over cell I can control it, so it's definitely connected to the cloud. When I log into my cync account via web it doesn't show any devices because only cameras are supported there. So not quite clear if this is a bug (the ioor should probably be caught) or something else I didn't do?

[herm95]

@nikshriv is there any information that could be given on this? I was going to open an issue as I'm having this exact experience. I validated in the Cync app that i'm connected via WIFI when my bluetooth is off.

[adamfluegge]

I too am having this issue

[OphanimLLC]

same issue

[reknef]

Me too — same issue. Any hints?

[adamfluegge]

I was having this issue for a long time there was no hope, but I made a new Cync account and add all your lights to the new account and it works just fine! Give it a try with just one light on a new account to test it.

[OphanimLLC]

Me too — same issue. Any hints?

Threw it in the trash

[reknef]

I was having this issue for a long time there was no hope, but I made a new Cync account and add all your lights to the new account and it works just fine! Give it a try with just one light on a new account to test it.

Thanks adamfluegge. I finally tried your suggestion a couple of weeks ago and it worked ... for a while. Now one of the light switches has stopped responding again. It still works through the Cync app but not in Home Assistant. I see nothing about it in the HA logs. The switch just does not respond. Waiting for other devices to fail again.... (sigh).