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Order transaction is not completed #1

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Donaldmcgreggor opened this issue Aug 29, 2018 · 1 comment
Open

Order transaction is not completed #1

Donaldmcgreggor opened this issue Aug 29, 2018 · 1 comment

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@Donaldmcgreggor
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Donaldmcgreggor commented Aug 29, 2018

When an order is placed by the customer. We receive two notifications

  1. You have received a new payment through NiahoPay
  2. NihaoPay Instant Payment Notification Alert in Production Environment
  • In NihaoPay Dashboard, the payment is collected with Status Success
  • In Woocommerce Backend, Order is not completed and the status is Pending Payment
  • The IPN Log file for Nihao Pay is not located in wp-content/uploads/wc-logs (Stripe, PayPal logs are stored here).

Here is the email Transcript I Receive

Some common reasons why an ipn might fail are:
When we send an instant payment notification, the network is timeout.
We can't get successful response (HTTP 200) from your server.
Your IPN url is a private address, or our IP is blocked by your server's security policy.

@nihaopay
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We will check out our plugin code and back to you soon

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