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Some messages won't open #6913

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AMajor-C opened this issue Jul 21, 2022 · 8 comments
Closed

Some messages won't open #6913

AMajor-C opened this issue Jul 21, 2022 · 8 comments
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0. to triage bug needs info

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@AMajor-C
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AMajor-C commented Jul 21, 2022 •
edited
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Steps to reproduce

I dont know why but app just not load and show some messages. It seems independent on incoming mail address or mail account...

Expected behavior

All messages available to load and view

Actual behavior

Some messages won't open

Mail app version

1.13.6

Mailserver or service

yandex

Operating system

Centos 8

PHP engine version

Other

Web server

Apache (supported)

Database

MySQL

Additional info

OCA\Mail\Exception\ServiceException: Could not load message

/var/www/ncloud.ainet.us/html/apps/mail/lib/Controller/MessagesController.php - line 248:

OCA\Mail\Service\MailManager->getImapMessage(OCA\Mail\Account {}, OCA\Mail\Db\Mailbox { id: 19}, 1721, true)

/var/www/ncloud.ainet.us/html/lib/private/AppFramework/Http/Dispatcher.php - line 225:

OCA\Mail\Controller\MessagesController->getBody(130)

/var/www/ncloud.ainet.us/html/lib/private/AppFramework/Http/Dispatcher.php - line 133:

OC\AppFramework\Http\Dispatcher->executeController(OCA\Mail\Con ... {}, "getBody")

/var/www/ncloud.ainet.us/html/lib/private/AppFramework/App.php - line 172:

OC\AppFramework\Http\Dispatcher->dispatch(OCA\Mail\Con ... {}, "getBody")

/var/www/ncloud.ainet.us/html/lib/private/Route/Router.php - line 298:

OC\AppFramework\App::main("OCA\\Mail\\ ... r", "getBody", OC\AppFramew ... {}, [ "130","mai ... "])

/var/www/ncloud.ainet.us/html/lib/base.php - line 1023:

OC\Route\Router->match("/apps/mail/ ... y")

/var/www/ncloud.ainet.us/html/index.php - line 36:

OC::handleRequest()

Caused by OCP\AppFramework\Db\DoesNotExistException: Mail body for this mail(1721) could not be loaded

/var/www/ncloud.ainet.us/html/apps/mail/lib/Model/IMAPMessage.php - line 583:

OCA\Mail\Model\IMAPMessage->loadBodyData(Horde_Mime_Part { parent: null}, 1)

/var/www/ncloud.ainet.us/html/apps/mail/lib/Model/IMAPMessage.php - line 459:

OCA\Mail\Model\IMAPMessage->handleHtmlMessage(Horde_Mime_Part { parent: null}, 1)

/var/www/ncloud.ainet.us/html/apps/mail/lib/Model/IMAPMessage.php - line 381:

OCA\Mail\Model\IMAPMessage->getPart(Horde_Mime_Part { parent: null}, 1)

/var/www/ncloud.ainet.us/html/apps/mail/lib/Model/IMAPMessage.php - line 102:

OCA\Mail\Model\IMAPMessage->loadMessageBodies()

/var/www/ncloud.ainet.us/html/apps/mail/lib/IMAP/MessageMapper.php - line 261:

OCA\Mail\Model\IMAPMessage->__construct(Horde_Imap_C ... e}, "INBOX", 1721, null, true)



OCA\Mail\IMAP\MessageMapper->OCA\Mail\IMAP\{closure}("*** sensiti ... *")

/var/www/ncloud.ainet.us/html/apps/mail/lib/IMAP/MessageMapper.php - line 275:

array_map(Closure {}, [ "*** sensi ... "])

/var/www/ncloud.ainet.us/html/apps/mail/lib/IMAP/MessageMapper.php - line 71:

OCA\Mail\IMAP\MessageMapper->findByIds(Horde_Imap_C ... e}, "INBOX", Horde_Imap_C ... e}, true)

/var/www/ncloud.ainet.us/html/apps/mail/lib/Service/MailManager.php - line 181:

OCA\Mail\IMAP\MessageMapper->find(Horde_Imap_C ... e}, "INBOX", 1721, true)

/var/www/ncloud.ainet.us/html/apps/mail/lib/Controller/MessagesController.php - line 248:

OCA\Mail\Service\MailManager->getImapMessage(OCA\Mail\Account {}, OCA\Mail\Db\Mailbox { id: 19}, 1721, true)

/var/www/ncloud.ainet.us/html/lib/private/AppFramework/Http/Dispatcher.php - line 225:

OCA\Mail\Controller\MessagesController->getBody(130)

/var/www/ncloud.ainet.us/html/lib/private/AppFramework/Http/Dispatcher.php - line 133:

OC\AppFramework\Http\Dispatcher->executeController(OCA\Mail\Con ... {}, "getBody")

/var/www/ncloud.ainet.us/html/lib/private/AppFramework/App.php - line 172:

OC\AppFramework\Http\Dispatcher->dispatch(OCA\Mail\Con ... {}, "getBody")

/var/www/ncloud.ainet.us/html/lib/private/Route/Router.php - line 298:

OC\AppFramework\App::main("OCA\\Mail\\ ... r", "getBody", OC\AppFramew ... {}, [ "130","mai ... "])

/var/www/ncloud.ainet.us/html/lib/base.php - line 1023:

OC\Route\Router->match("/apps/mail/ ... y")

/var/www/ncloud.ainet.us/html/index.php - line 36:

OC::handleRequest()
@miaulalala
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miaulalala commented Jul 21, 2022 •
edited
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Please have a look at your nextcloud.log at ./data/nextcloud.log in your root directory

@AMajor-C
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Please have a look at your nextcloud.log at ./data/nextcloud.log in your root directory

`OCA\Mail\Exception\ServiceException: Could not load message

/var/www/ncloud.ainet.us/html/apps/mail/lib/Controller/MessagesController.php - line 248:

OCA\Mail\Service\MailManager->getImapMessage(OCA\Mail\Account {}, OCA\Mail\Db\Mailbox { id: 19}, 1721, true)

/var/www/ncloud.ainet.us/html/lib/private/AppFramework/Http/Dispatcher.php - line 225:

OCA\Mail\Controller\MessagesController->getBody(130)

/var/www/ncloud.ainet.us/html/lib/private/AppFramework/Http/Dispatcher.php - line 133:

OC\AppFramework\Http\Dispatcher->executeController(OCA\Mail\Con ... {}, "getBody")

/var/www/ncloud.ainet.us/html/lib/private/AppFramework/App.php - line 172:

OC\AppFramework\Http\Dispatcher->dispatch(OCA\Mail\Con ... {}, "getBody")

/var/www/ncloud.ainet.us/html/lib/private/Route/Router.php - line 298:

OC\AppFramework\App::main("OCA\\Mail\\ ... r", "getBody", OC\AppFramew ... {}, [ "130","mai ... "])

/var/www/ncloud.ainet.us/html/lib/base.php - line 1023:

OC\Route\Router->match("/apps/mail/ ... y")

/var/www/ncloud.ainet.us/html/index.php - line 36:

OC::handleRequest()

Caused by OCP\AppFramework\Db\DoesNotExistException: Mail body for this mail(1721) could not be loaded

/var/www/ncloud.ainet.us/html/apps/mail/lib/Model/IMAPMessage.php - line 583:

OCA\Mail\Model\IMAPMessage->loadBodyData(Horde_Mime_Part { parent: null}, 1)

/var/www/ncloud.ainet.us/html/apps/mail/lib/Model/IMAPMessage.php - line 459:

OCA\Mail\Model\IMAPMessage->handleHtmlMessage(Horde_Mime_Part { parent: null}, 1)

/var/www/ncloud.ainet.us/html/apps/mail/lib/Model/IMAPMessage.php - line 381:

OCA\Mail\Model\IMAPMessage->getPart(Horde_Mime_Part { parent: null}, 1)

/var/www/ncloud.ainet.us/html/apps/mail/lib/Model/IMAPMessage.php - line 102:

OCA\Mail\Model\IMAPMessage->loadMessageBodies()

/var/www/ncloud.ainet.us/html/apps/mail/lib/IMAP/MessageMapper.php - line 261:

OCA\Mail\Model\IMAPMessage->__construct(Horde_Imap_C ... e}, "INBOX", 1721, null, true)

<<closure>>

OCA\Mail\IMAP\MessageMapper->OCA\Mail\IMAP\{closure}("*** sensiti ... *")

/var/www/ncloud.ainet.us/html/apps/mail/lib/IMAP/MessageMapper.php - line 275:

array_map(Closure {}, [ "*** sensi ... "])

/var/www/ncloud.ainet.us/html/apps/mail/lib/IMAP/MessageMapper.php - line 71:

OCA\Mail\IMAP\MessageMapper->findByIds(Horde_Imap_C ... e}, "INBOX", Horde_Imap_C ... e}, true)

/var/www/ncloud.ainet.us/html/apps/mail/lib/Service/MailManager.php - line 181:

OCA\Mail\IMAP\MessageMapper->find(Horde_Imap_C ... e}, "INBOX", 1721, true)

/var/www/ncloud.ainet.us/html/apps/mail/lib/Controller/MessagesController.php - line 248:

OCA\Mail\Service\MailManager->getImapMessage(OCA\Mail\Account {}, OCA\Mail\Db\Mailbox { id: 19}, 1721, true)

/var/www/ncloud.ainet.us/html/lib/private/AppFramework/Http/Dispatcher.php - line 225:

OCA\Mail\Controller\MessagesController->getBody(130)

/var/www/ncloud.ainet.us/html/lib/private/AppFramework/Http/Dispatcher.php - line 133:

OC\AppFramework\Http\Dispatcher->executeController(OCA\Mail\Con ... {}, "getBody")

/var/www/ncloud.ainet.us/html/lib/private/AppFramework/App.php - line 172:

OC\AppFramework\Http\Dispatcher->dispatch(OCA\Mail\Con ... {}, "getBody")

/var/www/ncloud.ainet.us/html/lib/private/Route/Router.php - line 298:

OC\AppFramework\App::main("OCA\\Mail\\ ... r", "getBody", OC\AppFramew ... {}, [ "130","mai ... "])

/var/www/ncloud.ainet.us/html/lib/base.php - line 1023:

OC\Route\Router->match("/apps/mail/ ... y")

/var/www/ncloud.ainet.us/html/index.php - line 36:

OC::handleRequest()`

@miaulalala
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Can you please enable debug logging?

https://docs.nextcloud.com/server/latest/admin_manual/configuration_server/logging_configuration.html

I think this might be connected to the encoding issues we're seeing sometimes.

@AMajor-C
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AMajor-C commented Jul 24, 2022 •
edited
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Can you please enable debug logging?

https://docs.nextcloud.com/server/latest/admin_manual/configuration_server/logging_configuration.html

I think this might be connected to the encoding issues we're seeing sometimes.

This is with loglevel 0:

`OCA\Mail\Exception\ServiceException: Could not load message

/var/www/ncloud.ainet.us/html/apps/mail/lib/Controller/MessagesController.php - line 248:

OCA\Mail\Service\MailManager->getImapMessage(OCA\Mail\Account {}, OCA\Mail\Db\Mailbox { id: 19}, 1727, true)

/var/www/ncloud.ainet.us/html/lib/private/AppFramework/Http/Dispatcher.php - line 225:

OCA\Mail\Controller\MessagesController->getBody(131)

/var/www/ncloud.ainet.us/html/lib/private/AppFramework/Http/Dispatcher.php - line 133:

OC\AppFramework\Http\Dispatcher->executeController(OCA\Mail\Con ... {}, "getBody")

/var/www/ncloud.ainet.us/html/lib/private/AppFramework/App.php - line 172:

OC\AppFramework\Http\Dispatcher->dispatch(OCA\Mail\Con ... {}, "getBody")

/var/www/ncloud.ainet.us/html/lib/private/Route/Router.php - line 298:

OC\AppFramework\App::main("OCA\\Mail\\ ... r", "getBody", OC\AppFramew ... {}, [ "131","mai ... "])

/var/www/ncloud.ainet.us/html/lib/base.php - line 1023:

OC\Route\Router->match("/apps/mail/ ... y")

/var/www/ncloud.ainet.us/html/index.php - line 36:

OC::handleRequest()

Caused by OCP\AppFramework\Db\DoesNotExistException: Mail body for this mail(1727) could not be loaded

/var/www/ncloud.ainet.us/html/apps/mail/lib/Model/IMAPMessage.php - line 583:

OCA\Mail\Model\IMAPMessage->loadBodyData(Horde_Mime_Part { parent: null}, 1)

/var/www/ncloud.ainet.us/html/apps/mail/lib/Model/IMAPMessage.php - line 459:

OCA\Mail\Model\IMAPMessage->handleHtmlMessage(Horde_Mime_Part { parent: null}, 1)

/var/www/ncloud.ainet.us/html/apps/mail/lib/Model/IMAPMessage.php - line 381:

OCA\Mail\Model\IMAPMessage->getPart(Horde_Mime_Part { parent: null}, 1)

/var/www/ncloud.ainet.us/html/apps/mail/lib/Model/IMAPMessage.php - line 102:

OCA\Mail\Model\IMAPMessage->loadMessageBodies()

/var/www/ncloud.ainet.us/html/apps/mail/lib/IMAP/MessageMapper.php - line 261:

OCA\Mail\Model\IMAPMessage->__construct(Horde_Imap_C ... e}, "INBOX", 1727, null, true)

<<closure>>

OCA\Mail\IMAP\MessageMapper->OCA\Mail\IMAP\{closure}("*** sensiti ... *")

/var/www/ncloud.ainet.us/html/apps/mail/lib/IMAP/MessageMapper.php - line 275:

array_map(Closure {}, [ "*** sensi ... "])

/var/www/ncloud.ainet.us/html/apps/mail/lib/IMAP/MessageMapper.php - line 71:

OCA\Mail\IMAP\MessageMapper->findByIds(Horde_Imap_C ... e}, "INBOX", Horde_Imap_C ... e}, true)

/var/www/ncloud.ainet.us/html/apps/mail/lib/Service/MailManager.php - line 181:

OCA\Mail\IMAP\MessageMapper->find(Horde_Imap_C ... e}, "INBOX", 1727, true)

/var/www/ncloud.ainet.us/html/apps/mail/lib/Controller/MessagesController.php - line 248:

OCA\Mail\Service\MailManager->getImapMessage(OCA\Mail\Account {}, OCA\Mail\Db\Mailbox { id: 19}, 1727, true)

/var/www/ncloud.ainet.us/html/lib/private/AppFramework/Http/Dispatcher.php - line 225:

OCA\Mail\Controller\MessagesController->getBody(131)

/var/www/ncloud.ainet.us/html/lib/private/AppFramework/Http/Dispatcher.php - line 133:

OC\AppFramework\Http\Dispatcher->executeController(OCA\Mail\Con ... {}, "getBody")

/var/www/ncloud.ainet.us/html/lib/private/AppFramework/App.php - line 172:

OC\AppFramework\Http\Dispatcher->dispatch(OCA\Mail\Con ... {}, "getBody")

/var/www/ncloud.ainet.us/html/lib/private/Route/Router.php - line 298:

OC\AppFramework\App::main("OCA\\Mail\\ ... r", "getBody", OC\AppFramew ... {}, [ "131","mai ... "])

/var/www/ncloud.ainet.us/html/lib/base.php - line 1023:

OC\Route\Router->match("/apps/mail/ ... y")

/var/www/ncloud.ainet.us/html/index.php - line 36:

OC::handleRequest()`

@miaulalala
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Can you maybe send me the full (not truncated) logs at [email protected] if you don't want to post them here?

@AMajor-C
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Can you maybe send me the full (not truncated) logs at [email protected] if you don't want to post them here?

Done

@miaulalala miaulalala mentioned this issue Aug 16, 2022
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@ChristophWurst
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Can this be closed?

@ChristophWurst
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It's most likely #9168

@ChristophWurst ChristophWurst closed this as not planned Won't fix, can't repro, duplicate, stale Sep 19, 2024
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@ChristophWurst @miaulalala @AMajor-C