Update support page

Author: jefferis

.github/SUPPORT.md

@@ -1,7 +1,7 @@
 # Getting help with nat.templatebrains
 
-Thanks for using nat.templatebrains. We're sorry you're having trouble, but
-we're here to help! To get help as quickly as possible, please read the following.
+Thanks for using nat.templatebrains. We're sorry if you're having trouble, but don't worry,
+we're here to help! To get help as quickly as possible, please read the following:
 
 ## Search
 The first thing is to see if anyone has had your problem before:
@@ -20,7 +20,7 @@ If you need more help with a known problem:
 * If you found a relevant thread on the [nat-user google group](https://groups.google.com/forum/#!forum/nat-user):
   please reply to that. 
 * If you found a GitHub issue:
-  please reply to that with more details (you'll need to a GitHub login) or just _like_ it to let us know you're having trouble too.
+  please reply to that with more details or just _like_ it (click on the emoji button and add a thumbs up) to let us know you're having trouble too. You'll need to a GitHub login for this.
 * If you're not sure:
   ask a new question on the [nat-user google group](https://groups.google.com/forum/#!forum/nat-user)
   linking to what you have found.
@@ -46,10 +46,9 @@ If it looks like a new problem then:
 
 It will be much easier for us to help if we can run a *reprex* on 
 our own machine without your data. You might want to use sample data 
-from a nat package to help, or refer to publicly available data online.
-
+from a nat package to help, or refer to publicly available data online. 
 You can use the [reprex](https://reprex.tidyverse.org/) package to help 
-and read the [Get help!](https://www.tidyverse.org/help/)
-section of the tidyverse site for more information on this.
+prepare a reprex. Read the [Get help!](https://www.tidyverse.org/help/)
+section of the tidyverse site for more information.
 
 *Thanks for your help!*