All Entities Unavailable, Errors in Log

[mediacutlet]

This integration was working great for over a month but this weekend all the entities have gone offline. I've tried a few basic troubleshooting things including deleting the integration and reconfiguring with the same result. Not sure if something changed on the Pentair side. Error log included below. Thank you for the time you've put into this! Hopefully this is an easy fix. I haven't upgraded to 2024.6 or changed anything significant on my end to my knowledge.

HA Version: 2024.5.3
Pentair Home Version: 0.2.0

`Logger: homeassistant
Source: custom_components/pentair_cloud/helpers.py:21
integration: Pentair Home (documentation, issues)
First occurred: June 15, 2024 at 3:18:31 PM (2000 occurrences)
Last logged: 8:01:43 AM

Error doing job: Task exception was never retrieved
Traceback (most recent call last):
File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 258, in _handle_refresh_interval
await self._async_refresh(log_failures=True, scheduled=True)
File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 414, in _async_refresh
self.async_update_listeners()
File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 168, in async_update_listeners
update_callback()
File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 492, in _handle_coordinator_update
self.async_write_ha_state()
File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 1009, in async_write_ha_state
self._async_write_ha_state()
File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 1132, in _async_write_ha_state
state, attr, capabilities, shadowed_attr = self.__async_calculate_state()
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 1067, in __async_calculate_state
state = self._stringify_state(available)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 1015, in _stringify_state
if (state := self.state) is None:
^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/binary_sensor/init.py", line 296, in state
if (is_on := self.is_on) is None:
^^^^^^^^^^
File "/config/custom_components/pentair_cloud/binary_sensor.py", line 131, in is_on
return self.entity_description.is_on(self.get_device())
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/config/custom_components/pentair_cloud/binary_sensor.py", line 42, in
is_on=lambda data: get_field_value("s25", data),
^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/config/custom_components/pentair_cloud/helpers.py", line 21, in get_field_value
name, value = get_api_field_name_and_value(key, data["fields"][key])
~~~~~~~~~~~~~~^^^^^
KeyError: 's25'`

[natekspencer]

Can you also download diagnostics and include that?

[mediacutlet]

Sure! Here is the diagnostic file as well as a debug log had recording during an attempt to reload the integration. Thanks again for looking into it! I try not to rely too heavily on experimentail HACS components but its been wonderful having this data on my pool dashboard. Cheers mate.

home-assistant_pentair_cloud_2024-06-16T17-19-36.740Z.log
config_entry-pentair_cloud-e8c4675f178dbb45a4355dc4417852a6.json

Updated to HA 2024.6.3 today by the way and the error is the same as it was on 2024.5.3

[natekspencer]

config_entry-pentair_cloud-e8c4675f178dbb45a4355dc4417852a6.json

Well, bad news, no fields data is being returned for your device now via the existing endpoint: "fields": {}.

It's possible this is temporary, or that Pentair has migrated off of that endpoint entirely for reporting data for your device.

[mediacutlet]

Ah bummer. Well, it was fun while it lasted! Thanks for looking into it.

[alefchak]

I did some digging into this, and it looks like the device fields are accessible at another endpoint, device/device-service/user/device/<deviceID>

[natekspencer]

@alefchak would you be able to post the response from that for your device so I can see how they compare?

[alefchak]

@alefchak would you be able to post the response from that for your device so I can see how they compare?

Attached output from that endpoint, removed all my personal info (I hope...).

output.json

[JustDFB]

Hi all,
I would love to see this integrated brought back to life! If there is anything I can do in terms of testing or providing data please let me know.
Thanks in advance 😊