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support.html
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<!DOCTYPE html>
<html>
<head>
<!-- Basic -->
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>MZmine 3 - Support</title>
<meta name="description" content="MZmine 3 is an open-source software for mass spectrometry data processing.">
<!-- Chrome, Firefox OS and Opera -->
<meta name="theme-color" content="#0088cc">
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</head>
<body>
<div class="body">
<header id="header">
<div class="container">
<h1 class="logo">
<a href="/">
<img alt="QC" width="427" height="99" class="logo-normal" data-sticky-width="237" data-sticky-height="55" src="img/logo.png">
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<div class="navbar-collapse nav-main-collapse collapse">
<div class="container">
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<ul class="nav nav-pills nav-main" id="mainMenu">
<li>
<a href="/">Home</a>
</li>
<li class="dropdown mega-menu-item mega-menu-fullwidth">
<a class="dropdown-toggle" href="features.html">
Features
<i class="fa fa-angle-down"></i>
</a>
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<li>
<div class="mega-menu-content">
<div class="row">
<div class="col-md-3">
<ul class="sub-menu">
<li>
<span class="mega-menu-sub-title">General Features</span>
<ul class="sub-menu">
<li><a href="features.html#FileFormats">Raw data file formats</a></li>
<li><a href="features.html#ImportExport">Import and Export</a></li>
<li><a href="features.html#Batch">Batch Processing</a></li>
</ul>
<br/>
<span class="mega-menu-sub-title">Raw Data Methods</span>
<ul class="sub-menu">
<li><a href="features.html#RawFiltering">Filtering & Smoothing</a></li>
<li><a href="features.html#RawDetection">Peak Detection</a></li>
</ul>
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<li>
<span class="mega-menu-sub-title">Peak List Methods</span>
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<li><a href="features.html#GapFilling">Gap Filling</a></li>
<li><a href="features.html#Isotopes">Isotope Detection</a></li>
<li><a href="features.html#Filtering">Filtering</a></li>
<li><a href="features.html#Alignment">Alignment</a></li>
<li><a href="features.html#Normalization">Normalization</a></li>
<li><a href="features.html#Identification">Identification</a></li>
</ul>
</li>
</ul>
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<li>
<span class="mega-menu-sub-title">Statistical Analysis</span>
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<li><a href="features.html#CV">CV Plot</a></li>
<li><a href="features.html#Logratio">Logratio Analysis</a></li>
<li><a href="features.html#PCA">Principal Component Analysis (PCA)</a></li>
<li><a href="features.html#CDA">Curvilinear Distant Analysis (CDA)</a></li>
<li><a href="features.html#SammonsProjection">Sammon's Projection</a></li>
<li><a href="features.html#Clustering">Clustering</a></li>
<li><a href="features.html#Heatmap">Heat Map Plot</a></li>
</ul>
</li>
</ul>
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<li>
<span class="mega-menu-sub-title">Visualization</span>
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<li><a href="features.html#TIC_XIC">TIC/XIC Visualizer</a></li>
<li><a href="features.html#Spectra">Spectra Visualizer</a></li>
<li><a href="features.html#IDA">IDA Visualizer</a></li>
<li><a href="features.html#2D">2D Visualizer</a></li>
<li><a href="features.html#3D">3D Visualizer</a></li>
<li><a href="features.html#NeutralLoss">Neutral Loss Visualizer</a></li>
<li><a href="features.html#Scatter">Scatter Plot</a></li>
<li><a href="features.html#Histogram">Histogram Plot</a></li>
<li><a href="features.html#PeakIntensity">Peak Intensity Plot</a></li>
</ul>
</li>
</ul>
</div>
</div>
</div>
</li>
</ul>
</li>
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<a class="dropdown-toggle" href="download.html">
Download
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</a>
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<li><a href="download.html">Download</a></li>
<li><a href="changelog.html">Changelog</a></li>
</ul>
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<a href="development.html">Development</a>
</li>
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Support
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</a>
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<li><a href="support.html">Support</a></li>
<li><a href="documentation_overview.html">Documentation</a></li>
<li><a href="support.html#Issues">Issues</a></li>
</ul>
</li>
<li>
<a href="contributors.html">Contributors</a>
</li>
</ul>
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</div>
</div>
</header>
<div role="main" class="main">
<section class="page-top">
<div class="container">
<div class="row">
<div class="col-md-12">
<ul class="breadcrumb">
<li><a href="/">Home</a></li>
<li class="active">Support</li>
</ul>
</div>
</div>
</div>
</section>
<div class="container">
<h2><strong>User</strong> Support</h2>
The manual and various tutorials on how to use MZmine can be found <a href="documentation_overview.html">here</a>.<br/>
Help on installing MZmine can be found <a href="download.html#Installation">here</a>.
<br/><br/>
If you still have questions or need help then please contact the <a href="https://github.com/mzmine/mzmine3/issues">developers</a>.
<br/><br/>
<span class="anchor" id="Issues"></span>
<h2><strong>How to</strong> report issues</h2>
If you encounter a problem with MZmine then please file a new issue <a href="https://github.com/mzmine/mzmine3/issues" target="_blank">here</a>. Please include the below information with your report.
<br/><br/>
<ol>
<li class="lispaced"><strong>Your MZmine version</strong></li>
<li class="lispaced"><strong>Your OS version</strong> - is it 32-bit or 64-bit?</li>
<li class="lispaced"><strong>The exact output</strong> of the following two commands:<br>
<code>java -version</code><br>
<code>R --version</code>
</li>
<li class="lispaced"><strong>Screenshots of all the error messages or unexpected output</strong></li>
<li class="lispaced"><strong>The log messages reported in the MZmine console window</strong></li>
<li class="lispaced">
<strong>The exact steps you took until you encountered the problem.</strong><br/>
Please list all the relevant parameter values you set for each data processing step.
If you feel that the results provided by MZmine were wrong, please describe exactly why you think they were wrong and how they differ from the results you expected.
It will help us a lot in tracking down the problem if you upload your MZmine project file to <a href="http://www.dropbox.com/" target="_blank">Dropbox</a> or other storage system</a> so we can reproduce your steps.
</li>
</ol>
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