diff --git a/caps/models.py b/caps/models.py
index acab24aca..ed5ec1712 100755
--- a/caps/models.py
+++ b/caps/models.py
@@ -39,6 +39,7 @@
 )
 from django.db.models.expressions import RawSQL
 from django.forms import Select, TextInput
+from django.utils.http import urlencode
 from django.utils.text import slugify
 from simple_history.models import HistoricalRecords
 from caps.filters import DefaultSecondarySortFilter
@@ -580,6 +581,13 @@ def foe_slug(self):
 
         return slug
 
+    @property
+    def feedback_form_url(self):
+        return "{}?{}".format(
+            settings.FEEDBACK_FORM,
+            urlencode({"usp": "pp_url", "entry.393810903": self.name}),
+        )
+
     @classmethod
     def country_description(cls, country_code):
         codes_to_descriptions = dict(
diff --git a/caps/templates/caps/council_cards/council-documents.html b/caps/templates/caps/council_cards/council-documents.html
index f46131b58..9dd05fe34 100644
--- a/caps/templates/caps/council_cards/council-documents.html
+++ b/caps/templates/caps/council_cards/council-documents.html
@@ -65,7 +65,7 @@ <h2 class="mr-auto pr-3 mb-1 mb-sm-0">Climate documents</h2>
             <strong>Are these plans out of date?</strong>
         </p>
         <small class="mb-0">
-            <a href="{{ feedback_form_url }}?usp=pp_url&entry.393810903={{ council.name }}">Fill in this form</a> to let us know where to find the latest plans from this council.
+            <a href="{{ council.feedback_form_url }}">Fill in this form</a> to let us know where to find the latest plans from this council.
         </small>
     </div>
 {% endblock cardbody %}
diff --git a/caps/templates/caps/twins.html b/caps/templates/caps/twins.html
index 0391e2dbe..2330774f7 100644
--- a/caps/templates/caps/twins.html
+++ b/caps/templates/caps/twins.html
@@ -62,28 +62,40 @@ <h3>Similarity index</h3>
                 <div class="card-header">
                     <h2>{{ council.short_name }}’s climate plans</h2>
                 </div>
+              {% if council.plandocument_set.all %}
                 <div class="card-body">
+                  {% if twin.plandocument_set.all %}
                     <p>Topics covered by <a href="{% url 'council' council.slug %}">{{ council.short_name }}’s plans on CAPE</a> but not by {{ twin.short_name}}’s:</p>
+                  {% else %}
+                    <p>Some of the topics covered by <a href="{% url 'council' council.slug %}">{{ council.short_name }}’s plans on CAPE</a>:</p>
+                  {% endif %}
                   {% if twin.plan_overlap.just_in_a %}
                     <ul class="list-inline d-flex flex-wrap mx-n1 mb-0">
-                      {% for keyphrase in twin.plan_overlap.just_in_a %}
-                        <li>{% include "caps/includes/twin-keyphrase-badge.html" with keyphrase=keyphrase council=council %}
-                      {% endfor %}
+                      {% if twin.plandocument_set.all %}
+                        {% for keyphrase in twin.plan_overlap.just_in_a %}
+                          <li>{% include "caps/includes/twin-keyphrase-badge.html" with keyphrase=keyphrase council=council %}
+                        {% endfor %}
+                      {% else %}
+                        {% for keyphrase in twin.plan_overlap.just_in_a|randomize_and_limit:15 %}
+                          <li>{% include "caps/includes/twin-keyphrase-badge.html" with keyphrase=keyphrase council=council %}
+                        {% endfor %}
+                      {% endif %}
                     </ul>
                   {% else %}
-                    <p class="px-3 text-muted">
+                    <p class="px-3 mb-0 text-muted">
                         (No terms appear in just {{ twin.short_name }}’s plans.)
                     </p>
                   {% endif %}
                     </ul>
+                  {% if twin.plan_overlap.overlap %}
                     <p class="mt-3 text-muted">Examples of topics that appear in both councils’ plans include:</p>
                     <ul class="list-inline d-flex flex-wrap mx-n1 mb-0">
                         {% for keyphrase in twin.plan_overlap.overlap|randomize_and_limit:10 %}
                             <li>{% include "caps/includes/twin-keyphrase-badge.html" with keyphrase=keyphrase council=council %}</li>
                         {% endfor %}
                     </ul>
+                  {% endif %}
                 </div>
-              {% if council.plandocument_set.all %}
                 <div class="card-body bg-purple-light flex-grow-0">
                     <form action="{% url 'search_results' %}" class="form-row flex-wrap align-items-center">
                         <div class="col-auto flex-shrink-1 flex-grow-1" style="max-width: 450px">
@@ -99,6 +111,10 @@ <h2>{{ council.short_name }}’s climate plans</h2>
                         </div>
                     </form>
                 </div>
+              {% else %}
+                <div class="card-body">
+                    <p>We haven’t found any climate plans or documents for <a href="{% url 'council' council.slug %}">{{ council.name }}</a>. If you know where to find them, <a href="{{ council.feedback_form_url }}">please let us know</a>.</p>
+                </div>
               {% endif %}
             </div>
         </div>
@@ -107,27 +123,39 @@ <h2>{{ council.short_name }}’s climate plans</h2>
                 <div class="card-header">
                     <h2>{{ twin.short_name }}’s climate plans</h2>
                 </div>
+              {% if twin.plandocument_set.all %}
                 <div class="card-body">
+                  {% if council.plandocument_set.all %}
                     <p>Topics covered by <a href="{% url 'council' twin.slug %}">{{ twin.short_name }}’s plans on CAPE</a> but not by {{ council.short_name }}’s:</p>
+                  {% else %}
+                    <p>Some of the topics covered by <a href="{% url 'council' twin.slug %}">{{ twin.short_name }}’s plans on CAPE</a>:</p>
+                  {% endif %}
                   {% if twin.plan_overlap.just_in_b %}
                     <ul class="list-inline d-flex flex-wrap mx-n1 mb-0">
-                      {% for keyphrase in twin.plan_overlap.just_in_b %}
-                        <li>{% include "caps/includes/twin-keyphrase-badge.html" with keyphrase=keyphrase council=twin %}</li>
-                      {% endfor %}
+                      {% if council.plandocument_set.all %}
+                        {% for keyphrase in twin.plan_overlap.just_in_b %}
+                          <li>{% include "caps/includes/twin-keyphrase-badge.html" with keyphrase=keyphrase council=twin %}</li>
+                        {% endfor %}
+                      {% else %}
+                        {% for keyphrase in twin.plan_overlap.just_in_b|randomize_and_limit:15 %}
+                          <li>{% include "caps/includes/twin-keyphrase-badge.html" with keyphrase=keyphrase council=twin %}</li>
+                        {% endfor %}
+                      {% endif %}
                     </ul>
                   {% else %}
-                    <p class="px-3 text-muted">
+                    <p class="px-3 mb-0 text-muted">
                         (No terms appear in just {{ council.short_name }}’s plans.)
                     </p>
                   {% endif %}
+                  {% if twin.plan_overlap.overlap %}
                     <p class="mt-3 text-muted">Examples of topics that appear in both councils’ plans include:</p>
                     <ul class="list-inline d-flex flex-wrap mx-n1 mb-0">
                         {% for keyphrase in twin.plan_overlap.overlap|randomize_and_limit:10 %}
                             {% include "caps/includes/twin-keyphrase-badge.html" with keyphrase=keyphrase council=twin %}
                         {% endfor %}
                     </ul>
+                  {% endif %}
                 </div>
-              {% if twin.plandocument_set.all %}
                 <div class="card-body bg-purple-light flex-grow-0">
                     <form action="{% url 'search_results' %}" class="form-row flex-wrap align-items-center">
                         <div class="col-auto flex-shrink-1 flex-grow-1" style="max-width: 450px">
@@ -143,6 +171,10 @@ <h2>{{ twin.short_name }}’s climate plans</h2>
                         </div>
                     </form>
                 </div>
+              {% else %}
+                <div class="card-body">
+                    <p>We haven’t found any climate plans or documents for <a href="{% url 'council' council.slug %}">{{ council.name }}</a>. If you know where to find them, <a href="{{ council.feedback_form_url }}">please let us know</a>.</p>
+                </div>
               {% endif %}
             </div>
         </div>
diff --git a/caps/views.py b/caps/views.py
index 99e450ad5..7042574eb 100755
--- a/caps/views.py
+++ b/caps/views.py
@@ -231,7 +231,6 @@ def get_context_data(self, **kwargs):
         context["project_stats"] = project_stats
 
         context["page_title"] = council.name
-        context["feedback_form_url"] = settings.FEEDBACK_FORM
 
         if council.emergencydeclaration_set.count() > 0:
             context["declared_emergency"] = council.emergencydeclaration_set.all()[0]